/* Reset básico - Bootstrap ya tiene su propio reset, pero mantenemos compatibilidad */
* {
    box-sizing: border-box;
}

/* Asegurar que nuestros estilos personalizados tengan prioridad sobre Bootstrap */

:root {
    /* Paleta de colores Pantone */
    --primary: #0072CE; /* Pantone 285 C - Azul principal */
    --primary-hover: #005fa8; /* Azul más oscuro para hover */
    --primary-light: rgba(0, 114, 206, 0.1); /* Azul con transparencia */
    --secondary: #545454; /* Pantone 445 C - Gris oscuro */
    --secondary-light: #6b6b6b; /* Gris más claro */
    --secondary-dark: #3d3d3d; /* Gris más oscuro */
    --success: #10b981;
    --danger: #ef4444;
    --warning: #f59e0b;
    --bg-light: #f8fafc;
    --bg-white: #ffffff;
    --border: #e2e8f0;
    --text-primary: #0f172a;
    --text-secondary: #475569;
    --shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1);
    
    /* Tema claro con paleta Pantone */
    --dark-bg-primary: #ffffff; /* Fondo principal blanco */
    --dark-bg-secondary: #f8f9fa; /* Fondo secundario - gris muy claro */
    --dark-bg-tertiary: #e9ecef; /* Fondo terciario - gris claro */
    --dark-text-primary: #212529; /* Texto principal oscuro */
    --dark-text-secondary: #6c757d; /* Texto secundario - gris medio */
    --dark-border: #dee2e6; /* Borde - gris claro */
    --dark-accent: #0072CE; /* Acento - Azul Pantone 285 C */
    --dark-accent-hover: #005fa8; /* Acento hover - azul más oscuro */
    --dark-accent-light: rgba(0, 114, 206, 0.1); /* Azul con transparencia para efectos */
}

html, body {
    margin: 0;
    padding: 0;
    height: 100%;
    width: 100%;
    overflow: hidden;
    box-sizing: border-box;
}

body {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
    background: var(--dark-bg-primary);
    color: var(--dark-text-primary);
    line-height: 1.6;
    display: flex;
    flex-direction: column;
}

#app {
    height: 100vh;
    width: 100%;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    margin: 0;
    padding: 0;
}

.screen {
    display: none;
}

.screen.active {
    display: block;
    width: 100%;
    height: 100vh;
    overflow: hidden;
}

/* Loading Screen */
.loading-container {
    min-height: 100vh;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, #0072CE 0%, #005fa8 100%);
    color: white;
    text-align: center;
}

.loading-spinner {
    width: 50px;
    height: 50px;
    border: 4px solid rgba(255, 255, 255, 0.3);
    border-top: 4px solid white;
    border-radius: 50%;
    animation: spin 1s linear infinite;
    margin-bottom: 1rem;
}

@keyframes spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

.loading-container h2 {
    font-size: 1.5rem;
    margin-bottom: 0.5rem;
    font-weight: 600;
}

.loading-container p {
    font-size: 1rem;
    opacity: 0.8;
}

/* Auth Screen */
.auth-container {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 2rem;
    background: linear-gradient(135deg, #0072CE 0%, #005fa8 100%);
}

.auth-card {
    background: var(--bg-white);
    border-radius: 1rem;
    padding: 2.5rem;
    width: 100%;
    max-width: 450px;
    box-shadow: var(--shadow-lg);
}

.auth-header {
    text-align: center;
    margin-bottom: 2rem;
}

.auth-header h1 {
    font-size: 2rem;
    margin-bottom: 0.5rem;
    color: var(--text-primary);
}

.auth-header p {
    color: var(--text-secondary);
}

.tabs {
    display: flex;
    gap: 0.5rem;
    margin-bottom: 1.5rem;
    border-bottom: 2px solid var(--border);
}

.tab {
    flex: 1;
    padding: 0.75rem;
    background: none;
    border: none;
    border-bottom: 2px solid transparent;
    cursor: pointer;
    font-weight: 500;
    color: var(--text-secondary);
    margin-bottom: -2px;
    transition: all 0.3s;
}

.tab.active {
    color: var(--primary);
    border-bottom-color: var(--primary);
}

.auth-form {
    display: none;
}

.auth-form.active {
    display: block;
}

.form-group {
    margin-bottom: 1.25rem;
}

.form-group label {
    display: block;
    margin-bottom: 0.5rem;
    font-weight: 500;
    color: var(--dark-text-primary);
    font-size: 0.875rem;
}

.form-group input,
.form-group textarea,
.form-group select {
    width: 100%;
    padding: 0.75rem;
    border: 1px solid var(--dark-border);
    background: var(--dark-bg-primary);
    color: var(--dark-text-primary);
    border-radius: 0.5rem;
    font-size: 1rem;
    transition: all 0.3s;
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: var(--dark-accent);
    box-shadow: 0 0 0 3px rgba(0, 114, 206, 0.25);
    background: var(--dark-bg-primary);
}

.form-group input::placeholder,
.form-group textarea::placeholder {
    color: var(--dark-text-secondary);
    opacity: 0.7;
}

.form-group textarea {
    resize: vertical;
    font-family: inherit;
}

.btn {
    padding: 0.75rem 1.5rem;
    border: none;
    border-radius: 0.5rem;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.3s;
    font-size: 1rem;
}

.btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.btn-primary {
    background: var(--primary) !important;
    background-color: var(--primary) !important;
    color: white !important;
    width: 100%;
    border-color: var(--primary) !important;
}

.btn-primary:hover:not(:disabled),
.btn-primary:focus:not(:disabled) {
    background: var(--primary-hover) !important;
    background-color: var(--primary-hover) !important;
    border-color: var(--primary-hover) !important;
    transform: translateY(-1px);
    box-shadow: var(--shadow);
}

.btn-secondary {
    background: var(--secondary) !important;
    background-color: var(--secondary) !important;
    color: white !important;
    padding: 0.75rem 1.5rem;
    border-radius: 0.5rem;
    border: none;
    border-color: var(--secondary) !important;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.btn-secondary:hover:not(:disabled),
.btn-secondary:focus:not(:disabled) {
    background: var(--secondary-light) !important;
    background-color: var(--secondary-light) !important;
    border-color: var(--secondary-light) !important;
}

#new-ticket-modal .modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: 1rem;
    padding: 1.5rem;
    border-top: 1px solid var(--border);
    margin-top: auto;
    flex-shrink: 0;
}

#new-ticket-modal .btn-secondary {
    background: #f8fafc;
    border: 1px solid #e2e8f0;
    color: #475569;
    padding: 0.75rem 4.5rem;
    font-size: 1rem;
    min-height: 2.75rem;
}

#new-ticket-modal .btn-secondary:hover {
    background: #f1f5f9;
    border-color: #cbd5e1;
    color: #334155;
}

#new-ticket-modal .btn-primary {
    padding: 0.75rem 1.5rem;
    font-size: 1rem;
    width: auto;
    min-width: auto;
    min-height: 2.75rem;
}

#new-ticket-modal .modal-footer .btn {
    flex-shrink: 0;
}

.btn-large {
    width: 100%;
    padding: 1rem;
    font-size: 1.1rem;
}

.btn-upload {
    width: 100%;
    padding: 1rem;
    border: 2px dashed var(--dark-border);
    background: var(--dark-bg-secondary);
    color: var(--dark-text-secondary);
}

.btn-upload:hover {
    border-color: var(--dark-accent);
    background: rgba(0, 114, 206, 0.15);
    color: var(--dark-accent);
}

.error-message {
    background: #fee2e2;
    color: #991b1b;
    padding: 1rem;
    border-radius: 0.5rem;
    margin-bottom: 1rem;
    border: 1px solid #fecaca;
}

.required {
    color: var(--danger);
}

/* Dashboard */
.dashboard-container {
    min-height: 100vh; /* Altura completa */
    display: flex;
    margin-top: 0; /* Sin margen superior, el sidebar ya está desde arriba */
}

/* Main Sidebar Navigation - Simple como prototipo */
/* Top Header Bar */
.top-header-bar {
    position: fixed;
    top: 0;
    left: 60px; /* Respeta el sidebar, empieza después de él */
    right: 0;
    height: 60px;
    background: #ffffff;
    border-bottom: none; /* Sin borde inferior para que no haya línea */
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 20px;
    z-index: 1001;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.05);
}

.top-header-left {
    display: flex;
    align-items: center; /* Alineación vertical centrada */
    gap: 15px;
    height: 60px; /* Misma altura que el header para alineación perfecta */
}

.top-header-logo-img {
    height: 50px; /* Agrandado de 40px a 50px */
    width: auto;
    max-width: 250px;
    object-fit: contain;
}

.top-header-right {
    display: flex;
    align-items: center;
    gap: 15px;
}

.top-header-icon {
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--dark-text-secondary);
    cursor: pointer;
    border-radius: 8px;
    transition: all 0.2s;
    font-size: 1.1rem;
    position: relative;
}

.top-header-icon:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}


.top-header-icon .notification-badge {
    position: absolute;
    top: -5px;
    right: -5px;
    background-color: var(--danger);
    color: white;
    border-radius: 50%;
    padding: 2px 6px;
    font-size: 0.7rem;
    font-weight: bold;
    min-width: 20px;
    text-align: center;
    line-height: 1.2;
    box-shadow: 0 0 0 2px #ffffff;
}

.top-header-icon.user-avatar-icon {
    background: var(--dark-accent);
    color: #fff;
    font-weight: 600;
    font-size: 0.9rem;
}

.top-header-icon.user-avatar-icon:hover {
    background: var(--dark-accent-hover);
}

.main-sidebar {
    position: fixed;
    left: 0;
    top: 0; /* Empieza desde arriba, de comienzo a fin */
    width: 60px;
    height: 100vh; /* Altura completa de la pantalla */
    background: #ffffff;
    border-right: 1px solid var(--dark-border);
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 0;
    margin: 0;
    z-index: 1000;
    box-shadow: 2px 0 4px rgba(0, 0, 0, 0.05);
    transition: none;
    overflow: visible;
    justify-content: flex-start;
    gap: 0; /* Sin espacio entre iconos */
}

/* Primer icono del sidebar (Dashboard) - alineado con el logo del header */
/* Header: 60px altura, logo: 50px centrado = logo empieza a 5px desde arriba del header */
/* Icono: 40px altura, para alinearlo: (60-40)/2 = 10px desde arriba del sidebar */
.main-sidebar > .sidebar-icon:first-child {
    margin-top: 10px !important; /* Ajustado para alinear con el logo del header */
    margin-bottom: 20px; /* Mantener espacio con el siguiente icono */
    padding-top: 0;
}

/* Logo en el sidebar */
.sidebar-logo {
    width: 40px;
    height: 40px;
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    cursor: pointer;
    transition: all 0.2s;
    border-radius: 8px;
}

.sidebar-logo:hover {
    background: var(--dark-bg-tertiary);
}

.sidebar-logo .logo-img {
    max-width: 100%;
    max-height: 100%;
    width: auto;
    height: auto;
    object-fit: contain;
    border-radius: 4px;
}

.main-sidebar.collapsed {
    width: 60px;
}

/* Iconos del sidebar - Estilo prototipo exacto */
.sidebar-icon {
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--dark-text-secondary);
    margin: 0;
    margin-bottom: 20px; /* Espacio entre iconos */
    cursor: pointer;
    border-radius: 8px;
    transition: all 0.2s;
    font-size: 1.1rem;
    flex-shrink: 0;
}

.sidebar-icon i {
    font-size: 1.1rem;
}

.sidebar-icon:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.sidebar-icon.active {
    background: var(--dark-accent);
    color: #fff;
}

/* Icono de settings en la parte inferior */
.sidebar-icon-bottom {
    margin-top: auto;
    margin-bottom: 20px;
}

/* Estilos para el modal de configuración */
.settings-option {
    padding: 1rem 0;
    border-bottom: 1px solid var(--dark-border);
}

.settings-option:last-child {
    border-bottom: none;
}

.settings-option-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 0.5rem;
}

.settings-label {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-weight: 500;
    color: var(--dark-text-primary);
    margin: 0;
    font-size: 1rem;
}

.settings-label i {
    color: var(--dark-accent);
}

.settings-description {
    font-size: 0.875rem;
    color: var(--dark-text-secondary);
    margin: 0;
    margin-left: 1.75rem;
}

/* Toggle Switch */
.toggle-switch {
    position: relative;
    display: inline-block;
    width: 50px;
    height: 26px;
}

.toggle-switch input[type="checkbox"] {
    opacity: 0;
    width: 0;
    height: 0;
}

.toggle-label {
    position: absolute;
    cursor: pointer;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: #ccc;
    transition: 0.3s;
    border-radius: 26px;
}

.toggle-label:before {
    position: absolute;
    content: "";
    height: 20px;
    width: 20px;
    left: 3px;
    bottom: 3px;
    background-color: white;
    transition: 0.3s;
    border-radius: 50%;
}

.toggle-switch input:checked + .toggle-label {
    background-color: var(--dark-accent);
}

.toggle-switch input:checked + .toggle-label:before {
    transform: translateX(24px);
}

.toggle-slider {
    display: none;
}

/* Icono de usuario con iniciales */
.user-avatar-icon {
    background: var(--dark-accent);
    color: #fff;
    font-weight: 600;
    font-size: 0.9rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.user-avatar-icon:hover {
    background: var(--dark-accent-hover);
    color: #fff;
}

.user-avatar-icon span {
    font-size: 0.9rem;
    font-weight: 600;
}

/* Dropdown menu de usuario */
.user-menu-dropdown {
    position: fixed;
    top: 70px; /* Debajo del header */
    right: 20px; /* Alineado con el icono de usuario */
    width: 220px;
    background: var(--dark-bg-secondary);
    border: 1px solid var(--dark-border);
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
    z-index: 2000;
    overflow: hidden;
}

/* Ocultar botón flotante de chat siempre */
#floating-chat-btn {
    display: none !important;
    visibility: hidden !important;
    opacity: 0 !important;
    pointer-events: none !important;
}

#floating-chat-btn.hidden {
    display: none !important;
    visibility: hidden !important;
    opacity: 0 !important;
    pointer-events: none !important;
}

/* Ocultar botón flotante cuando la vista de detalle está activa */
.ticket-detail-modern.active ~ #floating-chat-btn,
#section-tickets.active #floating-chat-btn {
    display: none !important;
    visibility: hidden !important;
    opacity: 0 !important;
    pointer-events: none !important;
}

.user-menu-header {
    padding: 16px;
    border-bottom: 1px solid var(--dark-border);
}

.user-menu-name {
    font-size: 14px;
    font-weight: 600;
    color: var(--dark-text-primary);
    margin-bottom: 4px;
}

.user-menu-role {
    font-size: 12px;
    color: var(--dark-text-secondary);
}

.user-menu-divider {
    height: 1px;
    background: var(--dark-border);
    margin: 8px 0;
}

.user-menu-item {
    width: 100%;
    padding: 12px 16px;
    background: transparent;
    border: none;
    color: var(--dark-text-primary);
    font-size: 14px;
    text-align: left;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 10px;
    transition: background 0.2s;
}

.user-menu-item:hover {
    background: var(--dark-bg-tertiary);
}

.user-menu-item i {
    width: 16px;
    color: var(--dark-text-secondary);
}

/* Estilos obsoletos del menú antiguo - comentados */
/* .main-sidebar.collapsed .menu-link {
    justify-content: center;
    padding: 0.875rem 0.5rem;
}

.sidebar-footer {
    padding: 1rem 1.25rem;
    border-top: 1px solid rgba(255, 255, 255, 0.1);
    transition: opacity 0.3s;
}

.main-sidebar.collapsed .sidebar-footer .user-info-mini {
    opacity: 0;
    width: 0;
    overflow: hidden;
} */

.sidebar-user-mini {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.user-avatar {
    width: 40px;
    height: 40px;
    background: rgba(255, 255, 255, 0.1);
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.user-avatar i {
    color: white;
    font-size: 1.25rem;
}

.user-info-mini {
    flex: 1;
    min-width: 0;
    transition: opacity 0.3s;
}

.user-name-mini {
    display: block;
    font-weight: 600;
    font-size: 0.875rem;
    color: white;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.user-role-mini {
    display: block;
    font-size: 0.75rem;
    color: rgba(255, 255, 255, 0.6);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Main Content Wrapper */
.main-content-wrapper {
    flex: 1;
    margin-left: 60px; /* Respeta el sidebar */
    margin-top: 60px; /* Respeta el header */
    display: flex;
    height: calc(100vh - 60px - 50px); /* Altura menos el header y el footer */
    padding-bottom: 50px; /* Espacio para el footer */
    transition: margin-left 0.3s ease;
    overflow: hidden;
}

.dashboard-container .main-sidebar.collapsed + .main-content-wrapper {
    margin-left: 60px;
}

/* Icon Box para secciones */
.icon-box {
    width: 60px;
    height: 60px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
}

/* Estilos para gráficos del dashboard */
.chart-container {
    min-height: 200px;
}

.chart-bars {
    padding: 0.5rem 0;
}

.chart-bar-item {
    transition: transform 0.2s;
}

.chart-bar-item:hover {
    transform: translateX(4px);
}

.progress {
    border-radius: 8px;
    overflow: hidden;
}

.progress-bar {
    transition: width 0.6s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 0.75rem;
    font-weight: 600;
}

/* Estilos para barras de progreso de categorías - más visibles */
#top-categories-list .category-progress-container,
#top-categories-list .progress.category-progress-container {
    height: 20px !important;
    min-height: 20px !important;
    max-height: 20px !important;
    background-color: #e9ecef !important;
    border-radius: 10px !important;
    overflow: hidden !important;
}

#top-categories-list .category-progress-bar,
#top-categories-list .progress-bar.category-progress-bar {
    height: 20px !important;
    min-height: 20px !important;
    max-height: 20px !important;
    border-radius: 10px !important;
    /* NO forzar min-width aquí, dejar que el width se aplique desde el style inline */
    transition: width 0.6s ease, background-color 0.3s ease;
    line-height: 20px !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    color: #ffffff !important;
    font-size: 11px !important;
    font-weight: 600 !important;
    /* Asegurar que el width del style inline tenga prioridad */
    width: var(--category-width, auto) !important;
}

/* Permitir que el width inline tenga prioridad absoluta */
#top-categories-list .category-progress-bar[style*="width"] {
    /* El width del style inline debe funcionar - regla vacía intencional para documentación */
    width: inherit;
}

/* Asegurar que los colores de las barras de progreso de categorías se muestren */
#top-categories-list .category-progress-bar {
    background-color: attr(data-color) !important;
}

#top-categories-list .category-progress-bar[data-color] {
    background-color: var(--category-color) !important;
}

/* Usar JavaScript para aplicar el color desde el atributo data-color */
#top-categories-list .category-progress-bar[style*="background-color"] {
    /* El estilo inline debería tener prioridad, pero forzamos con !important */
    background-color: inherit;
}

.dashboard-header {
    background: #ffffff;
    border-bottom: 1px solid var(--dark-border);
    padding: 1rem 2rem;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.05);
}

.header-content {
    display: flex;
    justify-content: space-between;
    align-items: center;
    max-width: 100%;
}

.header-content h1 {
    font-size: 1.5rem;
}

.header-actions {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.user-info {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.badge {
    padding: 0.25rem 0.75rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
}

.badge.role-user {
    background: #dbeafe;
    color: #1e40af;
}

.badge.role-agent {
    background: #fef3c7;
    color: #92400e;
}

.badge.role-admin {
    background: #fce7f3;
    color: #9f1239;
}

/* Content Sections */
.content-sections {
    flex: 1;
    padding: 0;
    margin: 0;
    background: var(--dark-bg-primary);
    overflow: hidden;
    min-height: 0;
    height: 100%; /* Usar 100% del padre en lugar de 100vh */
    display: flex;
    flex-direction: column;
}

.content-section {
    display: none;
    flex: 1;
    height: 100%;
    overflow: hidden;
}

.content-section.active {
    display: flex;
    flex-direction: column;
}

.section-content {
    background: var(--dark-bg-primary);
    border-radius: 0;
    padding: 0;
    box-shadow: none;
    flex: 1;
    height: 100%;
    overflow: hidden;
    min-height: 0;
    width: 100%;
    margin: 0;
}

/* Padding específico para el dashboard */
#section-dashboard .section-content {
    padding: 0 2rem 2rem 2rem; /* Sin padding superior para alinear con el icono */
    background: var(--dark-bg-primary);
    min-height: 100%;
    overflow-y: auto;
    overflow-x: hidden;
    margin-top: 0 !important;
    padding-top: 0 !important;
}

/* Header del dashboard con logo al lado del sidebar */
.dashboard-header-with-logo {
    display: flex;
    align-items: center;
    gap: 20px;
    margin: 0;
    padding: 0;
    margin-bottom: 1rem;
    height: 40px; /* Exactamente la misma altura que el icono del sidebar */
    line-height: 40px; /* Alineación vertical perfecta */
}

.dashboard-logo-text {
    font-size: 1.5rem;
    font-weight: 600;
    color: var(--dark-accent);
    margin: 0;
    padding: 0;
    line-height: 1;
    min-width: 100px;
    height: 40px;
    display: flex;
    align-items: center;
    vertical-align: middle;
}

.dashboard-title-section {
    flex: 1;
}

/* Padding específico para administración */
#section-administration .section-content {
    padding: 2rem;
    background: var(--dark-bg-primary);
    min-height: 100%;
    overflow-y: auto;
    overflow-x: hidden;
}

/* Padding específico para configuración */
#section-settings .section-content {
    padding: 2rem;
    background: var(--dark-bg-primary);
    min-height: 100%;
    overflow-y: auto;
    overflow-x: hidden;
}

/* Estilos para la vista de configuración */
.logo-preview-container {
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 120px;
}

.logo-preview-container img {
    max-width: 100%;
    height: auto;
}

.form-control-color {
    cursor: pointer;
}

.form-control-plaintext {
    font-weight: 500;
    color: var(--dark-text-primary);
    padding: 0.375rem 0;
}

/* Estilos para el color picker */
#button-color-picker {
    border-radius: 8px;
    border: 2px solid var(--dark-border);
    cursor: pointer;
}

#button-color-hex {
    font-family: 'Courier New', monospace;
    font-weight: 600;
    text-transform: uppercase;
}

/* Vista previa de colores */
#color-preview-btn,
#color-preview-outline-btn {
    transition: all 0.2s ease;
}

#color-preview-outline-btn:hover {
    background-color: var(--primary);
    color: white;
}

/* Padding específico para reportes */
#section-reports .section-content {
    padding: 2rem;
    background: var(--dark-bg-primary);
    min-height: 100%;
    overflow-y: auto;
    overflow-x: hidden;
}

/* Asegurar que el dashboard se muestre correctamente */
#section-dashboard.active {
    display: flex;
    flex-direction: column;
}

.dashboard-grid-tickets {
    display: grid;
    grid-template-columns: 280px 1fr 400px;
    gap: 1.5rem;
    margin-top: 1.5rem;
    align-items: start;
    min-height: 0;
    height: calc(100vh - 60px);
}

.filters-sidebar {
    background: #ffffff;
    border-radius: 1rem;
    padding: 1.5rem;
    height: fit-content;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    border: 1px solid var(--dark-border);
}

/* Sidebar */
.sidebar {
    background: #ffffff;
    border-radius: 1rem;
    padding: 1.5rem;
    height: fit-content;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    border: 1px solid var(--dark-border);
}

.filters {
    margin-top: 1.5rem;
}

.filters h3 {
    font-size: 1rem;
    margin-bottom: 1rem;
    color: var(--dark-text-secondary);
}

.filter-group {
    margin-bottom: 1rem;
}

.filter-group label {
    display: block;
    font-size: 0.875rem;
    font-weight: 500;
    margin-bottom: 0.5rem;
    color: var(--dark-text-primary);
}

/* Tickets List */
.tickets-section {
    background: #ffffff;
    border-radius: 1rem;
    padding: 1rem;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    min-height: 900px;
    max-height: calc(100vh - 60px);
    height: calc(100vh - 60px);
    position: relative;
    border: 1px solid var(--dark-border);
}

.tickets-section > .card {
    flex-shrink: 0;
}

/* Loading personalizado de Antara */
.antara-loading-container {
    position: fixed !important;
    top: 0 !important;
    left: 0 !important;
    width: 100vw !important;
    height: 100vh !important;
    background: rgba(26, 29, 33, 0.98) !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    z-index: 99999 !important;
    backdrop-filter: blur(8px);
    transition: opacity 0.3s ease-out;
    margin: 0 !important;
    padding: 0 !important;
}

.antara-loading-content {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 30px;
    width: 100%;
    height: 100%;
    text-align: center;
}

.antara-logo-container {
    position: relative;
    width: 150px;
    height: 150px;
    margin: 0 auto;
    padding: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    box-sizing: border-box;
    overflow: visible;
}

.antara-logo {
    width: 100px;
    height: 100px;
    object-fit: contain;
    animation: antara-logo-pulse 2s ease-in-out infinite;
    filter: drop-shadow(0 0 20px rgba(0, 114, 206, 0.5));
    z-index: 2;
    position: absolute;
    top: 50%;
    left: 50%;
    margin: 0;
    padding: 0;
    display: block;
    transform: translate(-50%, -50%);
    pointer-events: none;
}

@keyframes antara-logo-pulse {
    0%, 100% {
        transform: translate(-50%, -50%) scale(1);
        opacity: 1;
    }
    50% {
        transform: translate(-50%, -50%) scale(1.05);
        opacity: 0.9;
    }
}

.antara-loading-spinner {
    position: absolute;
    top: 50%;
    left: 50%;
    margin: 0;
    padding: 0;
    width: 140px;
    height: 140px;
    border: 4px solid transparent;
    border-top: 4px solid var(--dark-accent);
    border-right: 4px solid var(--dark-accent);
    border-radius: 50%;
    animation: antara-spin 1s linear infinite;
    z-index: 1;
    box-sizing: border-box;
    transform: translate(-50%, -50%);
    transform-origin: center center;
    will-change: transform;
}

@keyframes antara-spin {
    0% {
        transform: translate(-50%, -50%) rotate(0deg);
    }
    100% {
        transform: translate(-50%, -50%) rotate(360deg);
    }
}

.antara-loading-text {
    color: var(--dark-text-primary);
    font-size: 16px;
    font-weight: 500;
    margin-top: 10px;
    letter-spacing: 0.5px;
    animation: antara-text-fade 2s ease-in-out infinite;
}

@keyframes antara-text-fade {
    0%, 100% {
        opacity: 0.7;
    }
    50% {
        opacity: 1;
    }
}

.tickets-section > #tickets-loading,
.tickets-section > #tickets-empty {
    flex-shrink: 0;
}

.tickets-section > #pagination-container {
    flex-shrink: 0;
    margin-top: auto;
    padding-top: 1rem;
}

.tickets-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    flex: 1 1 auto;
    overflow-y: auto;
    overflow-x: hidden;
    padding-right: 0.5rem;
    min-height: 0;
    max-height: none;
    height: auto;
}

/* Scrollbar personalizado para la lista de tickets */
.tickets-list::-webkit-scrollbar {
    width: 8px;
}

.tickets-list::-webkit-scrollbar-track {
    background: #f1f5f9;
    border-radius: 4px;
}

.tickets-list::-webkit-scrollbar-thumb {
    background: #cbd5e1;
    border-radius: 4px;
}

.tickets-list::-webkit-scrollbar-thumb:hover {
    background: #94a3b8;
}

.ticket-card {
    padding: 0.75rem;
    border: 1px solid var(--border);
    border-radius: 0.75rem;
    cursor: pointer;
    transition: all 0.3s;
    flex-shrink: 0;
}

.ticket-card:hover {
    border-color: var(--primary);
    box-shadow: var(--shadow);
    transform: translateY(-2px);
}

.ticket-card.active {
    border-color: var(--primary);
    background: rgba(0, 114, 206, 0.05);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: start;
    margin-bottom: 0.5rem;
    padding-right: 4rem; /* Espacio para los botones de acción */
}

.ticket-title {
    font-weight: 600;
    font-size: 0.9375rem;
    color: var(--text-primary);
    flex: 1;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.ticket-number {
    background: var(--primary);
    color: white;
    padding: 0.25rem 0.5rem;
    border-radius: 0.25rem;
    font-size: 0.75rem;
    font-weight: 700;
    min-width: 2rem;
    text-align: center;
    flex-shrink: 0;
}

.ticket-badges {
    display: flex;
    gap: 0.5rem;
    flex-wrap: wrap;
}

.status-badge,
.priority-badge,
.label-badge {
    padding: 0.25rem 0.75rem;
    border-radius: 0.375rem;
    font-size: 0.75rem;
    font-weight: 600;
}

.status-open { background: #0072CE; color: #fff; }
.status-in_progress { background: #fef3c7; color: #92400e; }
.status-resolved { background: #d1fae5; color: #065f46; }
.status-closed { background: #545454; color: #fff; }
.status-escalated_to_product { background: #9333ea; color: #fff; }

.priority-low { background: #545454; color: #fff; }
.priority-medium { background: #0072CE; color: #fff; }
.priority-high { background: #fed7aa; color: #9a3412; }
.priority-urgent { background: #fee2e2; color: #991b1b; }

.label-badge {
    background: #e9d5ff;
    color: #6b21a8;
}

.ticket-description {
    color: var(--text-secondary);
    font-size: 0.8125rem;
    margin-bottom: 0.5rem;
    display: -webkit-box;
    line-clamp: 2;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 0.75rem;
    color: var(--text-secondary);
}

/* Ticket Detail */
.ticket-detail {
    background: #ffffff;
    border-radius: 1rem;
    padding: 0;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    height: calc(100vh - 60px);
    min-height: 900px;
    max-height: calc(100vh - 60px);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    width: 100%;
    box-sizing: border-box;
    position: relative;
    border: 1px solid var(--dark-border);
}

#detail-content {
    display: none !important;
    position: absolute;
    visibility: hidden;
}

/* Contenedor principal del detalle */
.ticket-detail-container {
    display: flex !important;
    flex-direction: column !important;
    height: 100% !important;
    width: 100% !important;
    box-sizing: border-box !important;
    overflow: visible !important;
    max-height: 100% !important;
    min-height: 0 !important;
}

/* Panel de información del ticket (arriba) - ahora usa Bootstrap */
.ticket-info-panel {
    flex-shrink: 0;
    width: 100%;
    box-sizing: border-box;
    max-height: 35%;
    min-height: 180px;
    overflow-y: auto;
}

/* Área de chat (abajo) - ahora usa Bootstrap */
.ticket-chat-area {
    flex: 1 1 0 !important;
    overflow: visible !important;
    width: 100% !important;
    box-sizing: border-box !important;
    min-height: 500px !important;
    display: flex !important;
    flex-direction: column !important;
    position: relative !important;
}

.ticket-chat-area .card {
    display: flex !important;
    flex-direction: column !important;
    height: 100% !important;
    min-height: 500px !important;
    flex: 1 !important;
    overflow: visible !important;
    position: relative !important;
    max-height: 100% !important;
}

.ticket-chat-area .card-body {
    display: flex !important;
    flex-direction: column !important;
    flex: 1 1 0 !important;
    min-height: 0 !important;
    padding: 0 !important;
    overflow: hidden !important;
    position: relative !important;
    height: 100% !important;
    max-height: 100% !important;
}

.ticket-chat-area .card-footer {
    flex-shrink: 0 !important;
    flex-grow: 0 !important;
    flex-basis: auto !important;
    display: block !important;
    visibility: visible !important;
    opacity: 1 !important;
    padding: 1rem !important;
    margin: 0 !important;
    position: relative !important;
    z-index: 1000 !important;
    background: white !important;
    border-top: 1px solid #dee2e6 !important;
    width: 100% !important;
    box-sizing: border-box !important;
    height: auto !important;
    min-height: auto !important;
    max-height: none !important;
    order: 2 !important;
    overflow: visible !important;
}

/* Sobrescribir cualquier estilo de Bootstrap que pueda ocultar el footer */
.card.ticket-chat-area > .card-body > .card-footer {
    display: block !important;
    visibility: visible !important;
    opacity: 1 !important;
    height: auto !important;
    min-height: auto !important;
    max-height: none !important;
}

/* Asegurar que el input-group y sus elementos sean visibles */
.card.ticket-chat-area .card-footer .input-group {
    display: flex !important;
    visibility: visible !important;
    opacity: 1 !important;
    width: 100% !important;
    height: auto !important;
    min-height: auto !important;
    max-height: none !important;
}

.card.ticket-chat-area .card-footer .input-group textarea,
.card.ticket-chat-area .card-footer .input-group textarea.form-control,
.card.ticket-chat-area .card-footer .input-group #new-response,
.card.ticket-chat-area .card-footer .input-group .response-editor {
    display: block !important;
    visibility: visible !important;
    opacity: 1 !important;
    width: auto !important;
    flex: 1 1 auto !important;
    height: auto !important;
    min-height: 48px !important;
    max-height: 120px !important;
}

.card.ticket-chat-area .card-footer .input-group button,
.card.ticket-chat-area .card-footer .input-group #send-response-btn,
.card.ticket-chat-area .card-footer .input-group .btn,
.card.ticket-chat-area .card-footer .input-group .btn-primary {
    display: flex !important;
    visibility: visible !important;
    opacity: 1 !important;
    align-items: center !important;
    justify-content: center !important;
    width: auto !important;
    min-width: 120px !important;
    height: 48px !important;
    flex-shrink: 0 !important;
    flex-grow: 0 !important;
}

.chat-messages {
    flex: 1 1 0 !important;
    overflow-y: auto !important;
    overflow-x: hidden !important;
    padding: 1.25rem 1rem;
    background: #ffffff !important;
    background-image: 
        radial-gradient(circle at 20% 50%, rgba(0, 114, 206, 0.03) 0%, transparent 50%),
        radial-gradient(circle at 80% 80%, rgba(84, 84, 84, 0.02) 0%, transparent 50%) !important;
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    min-height: 0 !important;
    max-height: none !important;
    order: 1 !important;
    position: relative !important;
    flex-basis: 0 !important;
}

/* Mensajes de chat - Estilo Burbujas Flotantes */
.chat-message {
    display: flex;
    gap: 0.75rem;
    align-items: flex-end;
    margin-bottom: 0.75rem;
    animation: fadeIn 0.3s ease-in;
    position: relative;
    width: 100%;
}

/* Mensajes del cliente (izquierda) */
.chat-message.customer-message-wrapper {
    justify-content: flex-start;
    flex-direction: row;
}

/* Mensajes del agente (derecha) */
.chat-message.agent-message-wrapper {
    justify-content: flex-end;
    flex-direction: row-reverse;
    width: 100%;
}

/* Agrupar mensajes consecutivos del mismo usuario */
.chat-message.grouped {
    margin-bottom: 0.25rem;
}

.chat-message.grouped .message-avatar {
    visibility: hidden;
    width: 0;
    margin: 0;
}

.chat-message.grouped .message-header {
    display: none;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.message-avatar {
    flex-shrink: 0;
    width: 32px;
    height: 32px;
    margin-bottom: 0.25rem;
}

.avatar-circle {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
    color: white;
    font-weight: 600;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.15);
    flex-shrink: 0;
    border: 2px solid rgba(255, 255, 255, 0.8);
    overflow: hidden;
    padding: 0;
}

.avatar-image {
    width: 100%;
    height: 100%;
    object-fit: cover;
    border-radius: 50%;
}

.customer-avatar {
    background: transparent; /* Ya no necesita fondo porque usa imagen */
}

.agent-avatar {
    background: transparent; /* Ya no necesita fondo porque usa imagen */
}

.message-content {
    max-width: 70%;
    min-width: 120px;
    display: flex;
    flex-direction: column;
}

/* Asegurar que los mensajes del agente se alineen a la derecha */
.chat-message.agent-message-wrapper .message-content {
    align-items: flex-end;
    margin-left: auto;
}

/* Asegurar que los mensajes del cliente se alineen a la izquierda */
.chat-message.customer-message-wrapper .message-content {
    align-items: flex-start;
    margin-right: auto;
}

.message-header {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.25rem;
    font-size: 0.75rem;
    padding: 0 0.5rem;
}

.chat-message.agent-message-wrapper .message-header {
    justify-content: flex-end;
}

.message-author {
    font-weight: 600;
    color: #6b7280;
    font-size: 0.8125rem;
}

.message-time {
    color: #9ca3af;
    font-size: 0.75rem;
    font-weight: 400;
}

.message-bubble {
    padding: 0.75rem 1rem;
    border-radius: 1.125rem;
    word-wrap: break-word;
    line-height: 1.5;
    position: relative;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.08);
    transition: box-shadow 0.2s ease;
}

.message-bubble:hover {
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.12);
}

/* Mensajes del cliente (izquierda) */
.customer-message {
    background: var(--dark-bg-tertiary);
    border: 1px solid var(--dark-border);
    color: var(--dark-text-primary);
    border-bottom-left-radius: 0.25rem;
    margin-right: auto;
}

/* Mensajes del agente (derecha) */
.agent-message {
    background: var(--dark-bg-tertiary);
    border: 1px solid var(--dark-border);
    color: var(--dark-text-primary);
    border-bottom-right-radius: 0.25rem;
    margin-left: auto;
}

.agent-message:hover {
    box-shadow: 0 3px 6px rgba(0, 114, 206, 0.3);
}

.message-bubble p {
    margin: 0;
    font-size: 0.9375rem;
    line-height: 1.6;
    word-break: break-word;
}

/* Separador de fecha */
.chat-date-separator {
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 1.5rem 0 1rem;
    position: relative;
}

.chat-date-separator::before {
    content: '';
    flex: 1;
    height: 1px;
    background: #e5e7eb;
}

.chat-date-separator::after {
    content: '';
    flex: 1;
    height: 1px;
    background: #e5e7eb;
}

.chat-date-separator span {
    padding: 0 1rem;
    background: var(--dark-bg-secondary);
    color: var(--dark-text-secondary);
    font-size: 0.75rem;
    font-weight: 500;
    border-radius: 1rem;
    border: 1px solid var(--dark-border);
}

/* Área de input del chat - ahora usa Bootstrap */
.chat-input-area {
    flex-shrink: 0 !important;
    flex-grow: 0 !important;
    z-index: 10 !important;
    min-height: auto !important;
    max-height: none !important;
    box-sizing: border-box !important;
    display: block !important;
    visibility: visible !important;
    opacity: 1 !important;
    padding: 1rem !important;
    background: var(--dark-bg-secondary) !important;
    border-top: 1px solid var(--dark-border) !important;
    position: relative !important;
    width: 100% !important;
    overflow: visible !important;
}

.chat-input-area .input-group {
    display: flex !important;
    align-items: flex-end !important;
    gap: 0.5rem;
    width: 100% !important;
    margin: 0 !important;
}

.chat-input-area .input-group textarea,
.chat-input-area .input-group .response-editor {
    flex: 1 1 auto !important;
    resize: none;
    border: 1px solid #d1d5db;
    border-radius: 0.75rem;
    padding: 0.75rem 1rem;
    font-size: 0.9375rem;
    line-height: 1.5;
    min-height: 48px;
    max-height: 120px;
    transition: border-color 0.2s, box-shadow 0.2s;
    width: auto !important;
    margin: 0 !important;
    overflow-y: auto;
    word-wrap: break-word;
    white-space: pre-wrap;
}

.chat-input-area .input-group .response-editor {
    background: white;
    color: #333;
}

.chat-input-area .input-group .response-editor {
    position: relative;
}

.chat-input-area .input-group .response-editor.empty:not(:focus):before {
    content: attr(placeholder);
    color: #9ca3af;
    pointer-events: none;
    position: absolute;
    top: 0.75rem;
    left: 1rem;
}

.chat-input-area .input-group .response-editor:focus {
    outline: none;
    border-color: #0072CE;
    box-shadow: 0 0 0 3px rgba(0, 114, 206, 0.1);
}

.chat-input-area .input-group .response-editor img {
    max-width: 100%;
    height: auto;
    border-radius: 4px;
    margin: 4px 0;
    display: block;
    cursor: pointer;
}

.chat-input-area .input-group textarea:focus {
    outline: none;
    border-color: #0072CE;
    box-shadow: 0 0 0 3px rgba(0, 114, 206, 0.1);
}

.chat-input-area .input-group #send-response-btn {
    min-width: 120px !important;
    width: auto !important;
    height: 48px !important;
    border-radius: 0.75rem !important;
    font-weight: 600 !important;
    font-size: 0.9375rem !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 0.5rem !important;
    padding: 0.75rem 1.25rem !important;
    background: linear-gradient(135deg, #0072CE 0%, #005fa8 100%) !important;
    border: none !important;
    box-shadow: 0 2px 4px rgba(0, 114, 206, 0.3) !important;
    transition: all 0.2s !important;
    color: white !important;
    white-space: nowrap !important;
    flex-shrink: 0 !important;
    flex-grow: 0 !important;
    margin: 0 !important;
}

.chat-input-area .input-group #send-response-btn * {
    color: white !important;
}

.chat-input-area .input-group #send-response-btn:hover:not(:disabled) {
    background: linear-gradient(135deg, #005fa8 0%, #004d8a 100%);
    box-shadow: 0 4px 8px rgba(0, 114, 206, 0.4);
    transform: translateY(-1px);
}

.chat-input-area .input-group #send-response-btn:active:not(:disabled) {
    transform: translateY(0);
    box-shadow: 0 2px 4px rgba(0, 114, 206, 0.3);
}

.chat-input-area .input-group #send-response-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.chat-input-area .input-group #send-response-btn i {
    font-size: 1rem;
    display: inline-block !important;
}

.chat-input-area .input-group #send-response-btn span {
    display: inline-block !important;
}

/* Asegurar que el input-group funcione correctamente */
.chat-input-area .input-group {
    width: 100% !important;
    margin: 0 !important;
}

.chat-input-area .input-group > * {
    margin: 0 !important;
}

/* Estilos para el scrollbar del textarea y editor - hacerlo más discreto */
#new-response::-webkit-scrollbar,
.response-editor::-webkit-scrollbar {
    width: 6px;
}

#new-response::-webkit-scrollbar-track,
.response-editor::-webkit-scrollbar-track {
    background: transparent;
}

#new-response::-webkit-scrollbar-thumb,
.response-editor::-webkit-scrollbar-thumb {
    background: #ccc;
    border-radius: 3px;
}

#new-response::-webkit-scrollbar-thumb:hover,
.response-editor::-webkit-scrollbar-thumb:hover {
    background: #999;
}

/* Estilos para el scrollbar del área de mensajes - más visible y a la derecha */
.chat-messages::-webkit-scrollbar {
    width: 12px;
}

.chat-messages::-webkit-scrollbar-track {
    background: #e9ecef;
    border-radius: 6px;
    margin: 0.5rem 0;
}

.chat-messages::-webkit-scrollbar-thumb {
    background: #6c757d;
    border-radius: 6px;
    border: 2px solid #e9ecef;
}

.chat-messages::-webkit-scrollbar-thumb:hover {
    background: #495057;
}

/* Scrollbar para Firefox */
.chat-messages {
    scrollbar-width: thin;
    scrollbar-color: #6c757d #e9ecef;
}

.chat-send-btn {
    white-space: nowrap;
    padding: 0.75rem 1.5rem;
}

/* Responsive: en pantallas pequeñas */
@media (max-width: 992px) {
    .ticket-info-panel {
        padding: 1rem;
    }
    
    .chat-messages {
        padding: 1rem;
    }
}

.detail-header {
    margin-bottom: 1rem;
    padding-bottom: 1rem;
    border-bottom: 1px solid var(--border);
}

.detail-title {
    font-size: 1.25rem;
    margin-bottom: 0.75rem;
}

.detail-meta {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 0.75rem;
    margin-top: 1rem;
    font-size: 0.875rem;
}

.meta-item {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    color: var(--text-secondary);
}

.meta-item strong {
    color: var(--text-primary);
}

.attachments-section {
    margin-top: 1.5rem;
    padding-top: 1.5rem;
    border-top: 1px solid var(--border);
}

.attachments-section h4 {
    margin-bottom: 0.75rem;
    font-size: 0.875rem;
    color: var(--text-secondary);
}

.attachments-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 0.75rem;
}

.attachment-item {
    position: relative;
    border-radius: 0.5rem;
    overflow: hidden;
    border: 1px solid var(--dark-border);
    transition: all 0.3s;
}

.attachment-item:hover {
    border-color: var(--dark-accent);
    transform: scale(1.02);
}

.attachment-item img {
    width: 100%;
    height: 120px;
    object-fit: cover;
    display: block;
}

.attachment-name {
    position: absolute;
    bottom: 0;
    left: 0;
    right: 0;
    background: rgba(0, 0, 0, 0.7);
    color: white;
    padding: 0.5rem;
    font-size: 0.75rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.responses-section {
    margin-top: 1rem;
}

.responses-section h3 {
    margin-bottom: 0.75rem;
    font-size: 1rem;
}

.response-item {
    background: var(--dark-bg-secondary);
    padding: 0.75rem;
    border-radius: 0.5rem;
    margin-bottom: 0.5rem;
    border: 1px solid var(--dark-border);
}

.response-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.375rem;
}

.response-author {
    font-weight: 600;
    color: var(--dark-text-primary);
    font-size: 0.875rem;
}

.response-date {
    font-size: 0.75rem;
    color: var(--dark-text-secondary);
}

.response-message {
    color: var(--dark-text-primary);
    line-height: 1.6;
    font-size: 0.875rem;
}

.response-form {
    margin-top: 1rem;
    padding-top: 1rem;
    border-top: 1px solid var(--border);
}

.response-form h3 {
    font-size: 1rem;
    margin-bottom: 0.75rem;
}

.response-form textarea {
    width: 100%;
    padding: 0.75rem;
    border: 1px solid var(--border);
    border-radius: 0.5rem;
    resize: vertical;
    min-height: 100px;
    margin-bottom: 0.75rem;
}

/* Modal - Solo estilos que no conflictúan con Bootstrap */
/* Bootstrap maneja el display y posicionamiento, solo personalizamos contenido */

.modal-content {
    background: var(--dark-bg-secondary);
    border-radius: 1rem;
    width: 100%;
    max-width: 700px;
    border: 1px solid var(--dark-border);
    max-height: 90vh;
    display: flex;
    flex-direction: column;
    box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1);
}

.modal-content form {
    display: flex;
    flex-direction: column;
    overflow-y: auto;
    flex: 1;
    min-height: 0;
    padding: 1.5rem;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1.5rem;
    border-bottom: 1px solid var(--border);
}

.modal-header h2 {
    font-size: 1.5rem;
}

.close-modal {
    background: none;
    border: none;
    font-size: 2rem;
    cursor: pointer;
    color: var(--text-secondary);
    line-height: 1;
    padding: 0;
    width: 32px;
    height: 32px;
}

.close-modal:hover {
    color: var(--text-primary);
}

.modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: 1rem;
    padding: 1.5rem;
    border-top: 1px solid var(--border);
    margin-top: auto;
    flex-shrink: 0;
}

.form-row {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1rem;
}

/* Chips de etiquetas - Mejorado */
/* Ancla del dropdown de sugerencias (ancho = columna Etiquetas, no solo zona de chips) */
#ticket-labels-chips,
#detail-labels-chips,
#edit-labels-chips {
    position: relative;
    z-index: 2;
}

.chips-input {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.35rem;
    background: var(--dark-bg-primary);
    border: 1px solid var(--dark-border);
    border-radius: 0.5rem;
    padding: 0.375rem 0.5rem;
    min-height: 38px;
    box-sizing: border-box;
}

.chips-input input {
    border: none;
    outline: none;
    min-width: 90px;
    font-size: 0.95rem;
    background: transparent;
    flex: 1 1 100px;
    padding: 0.125rem;
    margin-left: 0.15rem;
}

.chips-container {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
    align-items: center;
}

.chip {
    display: flex;
    align-items: center;
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    padding: 0.2rem 0.75rem 0.2rem 0.75rem;
    font-size: 0.96rem;
    margin-right: 0.15rem;
    white-space: nowrap;
    transition: background 0.18s, border 0.18s;
}

.chip .chip-remove {
    background: transparent;
    border: none;
    color: var(--dark-text-primary);
    cursor: pointer;
    font-size: 1.09rem;
    margin-left: 0.3rem;
    line-height: 1;
    display: flex;
    align-items: center;
    transition: color 0.15s;
    padding: 0 0.25rem;
    font-weight: 600;
}

.chip .chip-remove:hover {
    color: #ff6b6b;
}

/* Detalle — panel lateral: ancho fijo + overflow-x:hidden cortaba pastillas con texto largo */
.ticket-properties-panel #detail-labels-chips.chips-input {
    max-width: 100%;
}
.ticket-properties-panel #detail-labels-chips .chips-container {
    flex: 1 1 100%;
    min-width: 0;
    max-width: 100%;
}
.ticket-properties-panel #detail-labels-chips .chip {
    max-width: 100%;
    min-width: 0;
    white-space: normal;
    overflow-wrap: break-word;
    word-break: break-word;
    align-items: flex-start;
    flex-wrap: wrap;
    row-gap: 0.2rem;
}

/* Sugerencias de etiquetas (evitar recorte por overflow del modal scrollable / flex chips-input) */
.label-suggestions-anchor {
    overflow: visible;
}
.label-suggestions-panel {
    position: absolute;
    top: calc(100% + 4px);
    left: 0;
    right: 0;
    width: 100%;
    z-index: 1070;
    max-height: 240px;
    overflow-y: auto;
    overflow-x: hidden;
    background: #fff;
    color: #212529;
    border: 1px solid #dee2e6;
    border-radius: 0.375rem;
    box-shadow: 0 0.5rem 1rem rgba(0, 0, 0, 0.12);
}
.label-suggestions-panel .label-suggestion-item {
    display: block;
    width: 100%;
    text-align: left;
    padding: 0.5rem 0.75rem;
    font-size: 0.875rem;
    border: none;
    border-bottom: 1px solid #eee;
    background: #fff;
    color: #212529;
    cursor: pointer;
    line-height: 1.4;
    min-height: 2.5rem;
    box-sizing: border-box;
}
.label-suggestions-panel .label-suggestion-item:last-child {
    border-bottom: none;
}
.label-suggestions-panel .label-suggestion-item:hover,
.label-suggestions-panel .label-suggestion-item:focus {
    background: #f8f9fa;
}

.ticket-detail-modern .label-suggestions-panel {
    background: var(--dark-bg-secondary, #2a2f3a);
    color: var(--dark-text-primary, #e9ecef);
    border-color: var(--dark-border, #444);
}
.ticket-detail-modern .label-suggestions-panel .label-suggestion-item {
    background: var(--dark-bg-secondary, #2a2f3a);
    color: var(--dark-text-primary, #e9ecef);
    border-bottom-color: var(--dark-border, #444);
}
.ticket-detail-modern .label-suggestions-panel .label-suggestion-item:hover,
.ticket-detail-modern .label-suggestions-panel .label-suggestion-item:focus {
    background: var(--dark-bg-tertiary, #343a46);
}

/* Image Previews */
.image-previews {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 0.75rem;
    margin-top: 1rem;
}

.preview-item {
    position: relative;
    border-radius: 0.5rem;
    overflow: hidden;
    border: 1px solid var(--dark-border);
}

.preview-item img {
    width: 100%;
    height: 100px;
    object-fit: cover;
    display: block;
}

.preview-remove {
    position: absolute;
    top: 0.25rem;
    right: 0.25rem;
    background: var(--danger);
    color: white;
    border: none;
    border-radius: 0.25rem;
    width: 24px;
    height: 24px;
    cursor: pointer;
    font-size: 1rem;
    line-height: 1;
    opacity: 0;
    transition: opacity 0.3s;
}

.preview-item:hover .preview-remove {
    opacity: 1;
}

.preview-name {
    position: absolute;
    bottom: 0;
    left: 0;
    right: 0;
    background: rgba(0, 0, 0, 0.7);
    color: white;
    padding: 0.25rem 0.5rem;
    font-size: 0.625rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.loading {
    text-align: center;
    padding: 3rem;
    color: var(--dark-text-secondary);
}

.empty-state {
    text-align: center;
    padding: 3rem;
    color: var(--dark-text-secondary);
}

/* Responsive */
@media (max-width: 1400px) {
    .dashboard-grid {
        grid-template-columns: 280px 1fr;
    }
    
    .sidebar {
        display: none;
    }
}

@media (max-width: 1200px) {
    .dashboard-grid {
        grid-template-columns: 1fr;
    }

    .ticket-detail {
        position: fixed;
        inset: 0;
        z-index: 999;
        max-height: 100vh;
        border-radius: 0;
    }
    
    .sidebar {
        display: none;
    }
}

@media (max-width: 768px) {
    .dashboard-header {
        padding: 1rem;
    }
    
    .dashboard-main {
        padding: 1rem;
    }
    
    .header-content {
        flex-direction: column;
        gap: 1rem;
        align-items: flex-start;
    }
    
    .header-content h1 {
        font-size: 1.25rem;
    }
    
    .header-actions {
        width: 100%;
        justify-content: space-between;
    }

    .dashboard-grid {
        gap: 1rem;
    }
    
    .tickets-section {
        padding: 1rem;
    }
    
    .ticket-card {
        padding: 1rem;
        padding-right: 1rem;
    }
    
    .ticket-header {
        padding-right: 1rem;
    }
    
    .ticket-actions {
        opacity: 1;
        justify-content: center;
        position: static;
        margin-top: 0.5rem;
    }
    
    .form-row {
        grid-template-columns: 1fr;
    }

    .image-previews {
        grid-template-columns: repeat(2, 1fr);
    }

    .attachments-grid {
        grid-template-columns: 1fr;
    }
    
    .ticket-detail {
        padding: 1rem;
    }
    
    .detail-title {
        font-size: 1.25rem;
    }
    
    .detail-meta {
        grid-template-columns: 1fr;
        gap: 0.5rem;
    }
    
    .response-item {
        padding: 0.75rem;
    }
    
    .response-form textarea {
        min-height: 80px;
    }
    
    .auth-card {
        padding: 1.5rem;
    }
    
    .auth-header h1 {
        font-size: 1.5rem;
    }
    
    .modal {
        padding: 0.5rem;
    }
    
    .modal-content {
        max-height: 95vh;
    }
    
    .search-container {
        flex-direction: column;
    }
    
    .search-input {
        width: 100%;
    }
    
    #edit-ticket-modal .form-actions {
        flex-direction: column;
        gap: 0.75rem;
    }
    
    #edit-ticket-modal .btn-secondary,
    #edit-ticket-modal .btn-primary {
        width: 100%;
        justify-content: center;
    }
    
    .filter-row {
        grid-template-columns: 1fr;
        gap: 1rem;
    }
    
    .pagination {
        flex-wrap: wrap;
        gap: 0.25rem;
    }
    
    .pagination button {
        padding: 0.375rem 0.75rem;
        font-size: 0.75rem;
    }
}

/* Barra de búsqueda */
.tickets-header {
    margin-bottom: 0.75rem;
}

.search-container {
    display: flex;
    gap: 0.5rem;
    align-items: center;
}

.search-input {
    flex: 1;
    padding: 0.5rem 0.75rem;
    border: 1px solid var(--border);
    border-radius: 0.5rem;
    font-size: 0.875rem;
    background: var(--bg-white);
    transition: border-color 0.2s;
}

.search-input:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(0, 114, 206, 0.1);
}

.search-input::placeholder {
    color: var(--text-secondary);
}

/* Botones de acción en tickets */
.ticket-card { 
    position: relative; 
    padding-right: 4rem; /* Espacio para los botones */
}

.ticket-actions {
    position: absolute;
    top: 0.5rem;
    right: 0.5rem;
    display: flex;
    gap: 0.25rem;
    z-index: 10;
}

.btn-edit, .btn-delete {
    padding: 0.375rem;
    border: none;
    border-radius: 0.375rem;
    cursor: pointer;
    font-size: 0.75rem;
    transition: all 0.2s;
    display: flex;
    align-items: center;
    justify-content: center;
    min-width: 1.75rem;
    height: 1.75rem;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
}

.btn-edit {
    background: var(--warning);
    color: white;
}

.btn-edit:hover {
    background: #d97706;
    transform: translateY(-1px);
}

.btn-delete {
    background: var(--danger);
    color: white;
    font-weight: 700;
}

.btn-delete:hover {
    background: #dc2626;
    transform: translateY(-1px);
}

.btn-edit i, .btn-delete {
    font-size: 0.625rem;
    font-weight: bold;
}

/* Modal de edición */
#edit-ticket-modal .modal-content {
    max-width: 600px;
    margin: 0 auto;
}

#edit-ticket-modal .form-group {
    margin-bottom: 1rem;
}

#edit-ticket-modal label {
    display: block;
    margin-bottom: 0.5rem;
    font-weight: 500;
    color: var(--text-primary);
}

#edit-ticket-modal input,
#edit-ticket-modal textarea,
#edit-ticket-modal select {
    width: 100%;
    padding: 0.75rem;
    border: 1px solid var(--border);
    border-radius: 0.5rem;
    font-size: 0.875rem;
    background: var(--bg-white);
    transition: border-color 0.2s;
}

#edit-ticket-modal input:focus,
#edit-ticket-modal textarea:focus,
#edit-ticket-modal select:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(0, 114, 206, 0.1);
}

#edit-ticket-modal textarea {
    resize: vertical;
    min-height: 100px;
}

/* El bloque genérico #edit-ticket-modal input { width:100% } rompe el layout flex de chips + deja las etiquetas invisibles o aplastadas */
#edit-ticket-modal .chips-input {
    display: flex !important;
    flex-wrap: wrap !important;
    align-items: center !important;
    gap: 0.35rem !important;
    width: 100%;
    box-sizing: border-box;
}
/* flex:1 + min-width:0 aplastaba el bloque de chips y las etiquetas parecían “vacías” */
#edit-ticket-modal .chips-input .chips-container {
    display: flex !important;
    flex-wrap: wrap !important;
    flex: 0 1 auto !important;
    align-content: flex-start !important;
    max-width: 100% !important;
}
#edit-ticket-modal .chips-input #edit-label-input,
#edit-ticket-modal .chips-input input.form-control {
    width: auto !important;
    flex: 1 1 120px !important;
    min-width: 90px !important;
    max-width: 100% !important;
}

#edit-ticket-modal .form-actions {
    display: flex;
    gap: 1rem;
    justify-content: flex-end;
    margin-top: 1.5rem;
    padding-top: 1rem;
    border-top: 1px solid var(--border);
}

#edit-ticket-modal .btn-secondary {
    background: #f8fafc;
    border: 1px solid #e2e8f0;
    color: #475569;
    padding: 0.75rem 1.5rem;
    border-radius: 0.5rem;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
}

#edit-ticket-modal .btn-secondary:hover {
    background: #f1f5f9;
    border-color: #cbd5e1;
    color: #334155;
}

#edit-ticket-modal .btn-primary {
    background: var(--primary);
    border: 1px solid var(--primary);
    color: white;
    padding: 0.75rem 1.5rem;
    border-radius: 0.5rem;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
}

#edit-ticket-modal .btn-primary:hover {
    background: var(--primary-hover);
    border-color: var(--primary-hover);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(0, 114, 206, 0.3);
}

/* Estilos para filtros */
.filter-section {
    background: var(--bg-white);
    border-radius: 0.75rem;
    padding: 1rem;
    margin-bottom: 1rem;
    box-shadow: var(--shadow);
    border: 1px solid var(--border);
}

.filter-section h3 {
    margin-bottom: 1rem;
    color: var(--text-primary);
    font-size: 1.125rem;
    font-weight: 600;
}

.filter-row {
    display: grid;
    grid-template-columns: 1fr;
    gap: 1rem;
    margin-bottom: 0;
}

.filter-group {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.filter-group label {
    font-weight: 500;
    color: var(--text-primary);
    font-size: 0.875rem;
}

.filter-group select {
    padding: 0.5rem 0.75rem;
    border: 1px solid #d1d5db;
    border-radius: 0.375rem;
    background: var(--bg-white);
    color: var(--text-primary);
    font-size: 0.875rem;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
    appearance: none;
    background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='currentColor' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6,9 12,15 18,9'%3e%3c/polyline%3e%3c/svg%3e");
    background-repeat: no-repeat;
    background-position: right 0.5rem center;
    background-size: 0.875rem;
    padding-right: 2rem;
    width: 100%;
}

.filter-group select:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(0, 114, 206, 0.1);
}

.filter-group select:hover {
    border-color: var(--primary-hover);
}

/* Paginación */
.pagination {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 0.5rem;
    margin-top: 2rem;
    padding: 1rem 0;
}

.pagination button {
    padding: 0.5rem 1rem;
    border: 1px solid var(--dark-border);
    background: var(--dark-bg-secondary);
    color: var(--dark-text-primary);
    border-radius: 0.375rem;
    cursor: pointer;
    transition: all 0.2s;
    font-size: 0.875rem;
    font-weight: 500;
}

.pagination button:hover:not(:disabled) {
    background: var(--dark-accent);
    color: white;
    border-color: var(--dark-accent);
}

.pagination button:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.pagination .current-page {
    background: var(--dark-accent);
    color: white;
    border-color: var(--dark-accent);
}

.pagination-info {
    color: var(--dark-text-secondary);
    font-size: 0.875rem;
    margin: 0 1rem;
}

/* Settings Menu */
.settings-menu-content {
    max-width: 250px !important;
    padding: 0 !important;
    border-radius: 0.5rem;
    box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);
}

.settings-menu {
    display: flex;
    flex-direction: column;
    padding: 0.5rem 0;
}

.settings-menu-item {
    background: none;
    border: none;
    padding: 0.75rem 1.25rem;
    text-align: left;
    cursor: pointer;
    transition: background-color 0.2s;
    font-size: 0.9375rem;
    color: #334155;
    width: 100%;
    display: flex;
    align-items: center;
}

.settings-menu-item:hover {
    background-color: #f1f5f9;
}

.settings-menu-item:first-child {
    border-radius: 0.5rem 0.5rem 0 0;
}

.settings-menu-item:last-child {
    border-radius: 0 0 0.5rem 0.5rem;
}

.settings-menu-text {
    color: #334155;
    font-weight: 400;
}

/* Settings Dropdown */
.settings-dropdown-container {
    position: relative;
    display: inline-block;
}

.settings-dropdown {
    position: absolute;
    top: calc(100% + 0.5rem);
    right: 0;
    background: white;
    border: 1px solid #e2e8f0;
    border-radius: 0.5rem;
    box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);
    min-width: 180px;
    display: none;
    flex-direction: column;
    z-index: 1000;
    overflow: hidden;
}

.settings-dropdown.active {
    display: flex;
}

.settings-dropdown-item {
    background: none;
    border: none;
    padding: 0.75rem 1.25rem;
    text-align: left;
    cursor: pointer;
    transition: background-color 0.2s;
    font-size: 0.9375rem;
    color: #0072CE;
    width: 100%;
    display: block;
    font-weight: 400;
}

.settings-dropdown-item:hover {
    background-color: #f1f5f9;
}

.settings-dropdown-item:first-child {
    border-radius: 0.5rem 0.5rem 0 0;
}

.settings-dropdown-item:last-child {
    border-radius: 0 0 0.5rem 0.5rem;
}

/* Estilos para el botón de Google personalizado - FORZADO */
#google-signin-button {
    width: 100% !important;
    max-width: 100% !important;
    min-width: 100% !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 0.75rem !important;
    background: white !important;
    border: 1px solid #dadce0 !important;
    color: #3c4043 !important;
    font-size: 14px !important;
    font-weight: 500 !important;
    padding: 0.75rem !important;
    border-radius: 0.5rem !important;
    cursor: pointer !important;
    transition: all 0.3s !important;
    min-height: 48px !important;
    height: auto !important;
    box-sizing: border-box !important;
    margin: 0 !important;
}

#google-signin-button:hover {
    background: #f8f9fa !important;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1) !important;
}

#google-signin-button:active {
    background: #e8eaed !important;
}

/* Asegurar que el contenedor también tenga el ancho completo */
#google-signin-button {
    width: 100% !important;
}

/* Ocultar el botón original de Google */
.g_id_signin {
    display: none !important;
}

/* Admin Actions */
.admin-actions {
    display: flex;
    gap: 1rem;
    flex-wrap: wrap;
}

/* Botones de administración - mismo tamaño que "Nuevo Ticket" */
#section-administration .btn-primary,
#section-administration .btn.btn-primary,
#section-administration button.btn-primary {
    padding: 10px 20px !important;
    border-radius: 6px !important;
    border: none !important;
    background: var(--dark-accent) !important;
    background-color: var(--dark-accent) !important;
    color: #fff !important;
    cursor: pointer !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    transition: all 0.2s !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 8px !important;
    width: auto !important;
    min-width: auto !important;
    max-width: none !important;
}

#section-administration .btn-primary:hover:not(:disabled),
#section-administration .btn.btn-primary:hover:not(:disabled),
#section-administration button.btn-primary:hover:not(:disabled) {
    background: var(--dark-accent-hover) !important;
    background-color: var(--dark-accent-hover) !important;
}

.tickets-header-section {
    margin-bottom: 0.75rem;
}

/* Responsive para Sidebar */
@media (max-width: 768px) {
    .main-sidebar {
        width: 70px;
    }
    
    .main-sidebar .menu-link span {
        display: none;
    }
    
    .sidebar-header h2 {
        font-size: 0.75rem;
        text-align: center;
    }
    
    .main-content-wrapper {
        margin-left: 70px;
    }
}

/* ============================================
   NUEVO DISEÑO - TEMA OSCURO Y LAYOUT MODERNO
   ============================================ */

/* Aplicar tema oscuro al dashboard cuando está activo */
#dashboard-screen.active {
    background: var(--dark-bg-primary);
    color: var(--dark-text-primary);
}

#dashboard-screen.active .dashboard-container {
    background: var(--dark-bg-primary);
}

/* Aplicar tema oscuro cuando la sección de tickets está activa */
#section-tickets.active {
    background: var(--dark-bg-primary);
    color: var(--dark-text-primary);
}

/* Asegurar que el contenedor tenga position relative para el detalle absoluto */
#section-tickets .section-content {
    position: relative;
    overflow: hidden;
    height: 100%;
    min-height: 0;
    margin: 0;
    padding: 0;
}

#section-tickets.active .section-content {
    background: transparent;
    box-shadow: none;
    padding: 0;
    margin: 0;
    height: 100% !important;
    min-height: 0;
    max-height: 100% !important;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

/* Asegurar que el layout moderno funcione correctamente */
#section-tickets.active .tickets-modern-layout {
    display: flex;
    height: 100% !important;
    max-height: 100% !important;
    margin-left: 0;
    overflow: hidden;
    flex: 1;
    min-height: 0;
}

#section-tickets.active .ticket-detail-modern {
    margin-left: 0;
}

/* Ocultar elementos del diseño antiguo cuando está activo el nuevo */
#section-tickets.active .dashboard-grid-tickets {
    display: none;
}

/* Sidebar izquierdo moderno (reemplaza el sidebar actual cuando se activa el nuevo diseño) */
.new-sidebar-left {
    width: 70px;
    background: var(--dark-bg-secondary);
    border-right: 1px solid var(--dark-border);
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 20px 0;
    gap: 30px;
    position: fixed;
    left: 0;
    top: 0;
    height: 100vh;
    z-index: 1000;
}

.new-sidebar-icon {
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 8px;
    cursor: pointer;
    color: var(--dark-text-secondary);
    transition: all 0.2s;
}

.new-sidebar-icon:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.new-sidebar-icon.active {
    background: var(--dark-accent);
    color: #fff;
}

/* Layout de 3 columnas para vista de tickets */
.tickets-modern-layout {
    display: flex !important;
    flex-direction: column;
    height: 100%;
    margin-left: 0;
    background: var(--dark-bg-primary);
    visibility: visible !important;
    opacity: 1 !important;
    position: relative;
    width: 100%;
    flex: 1;
    min-height: 0;
    overflow: hidden;
}

/* Header principal con acciones */
.tickets-main-header {
    background: #ffffff;
    border-bottom: 1px solid var(--dark-border);
    padding: 2rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-shrink: 0;
}

.tickets-main-header h2 {
    font-size: 2em;
    font-weight: 600;
    color: var(--dark-text-primary);
    margin-bottom: 0.25rem;
    line-height: 1.2;
}

.tickets-main-header .text-muted {
    color: var(--dark-text-secondary);
    font-size: 0.875rem;
}

.tickets-header-title {
    font-size: 20px;
    font-weight: 600;
    color: var(--dark-text-primary);
}

.tickets-header-actions {
    display: flex;
    gap: 10px;
    align-items: center;
}

.btn-tickets-secondary {
    padding: 10px 20px;
    border-radius: 6px;
    border: 1px solid var(--dark-border);
    background: transparent;
    color: var(--dark-text-secondary);
    cursor: pointer;
    font-size: 14px;
    font-weight: 500;
    transition: all 0.2s;
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.btn-tickets-secondary:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.btn-tickets-primary {
    padding: 10px 20px;
    border-radius: 6px;
    border: none;
    background: var(--dark-accent);
    color: #fff;
    cursor: pointer;
    font-size: 14px;
    font-weight: 600;
    transition: all 0.2s;
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.btn-tickets-primary:hover {
    background: var(--dark-accent-hover);
}

/* Filtros en el header */
.btn-tickets-secondary.active {
    background: var(--dark-accent);
    color: #fff;
    border-color: var(--dark-accent);
}

/* Vista de lista de tickets moderna */
.tickets-list-modern {
    flex: 1;
    display: flex;
    flex-direction: column;
    background: #ffffff;
    overflow: hidden;
}

.tickets-list-header {
    background: #ffffff;
    border-bottom: 1px solid var(--dark-border);
    padding: 20px 25px;
    display: flex;
    align-items: center;
    gap: 20px;
    flex-wrap: wrap;
}

.tickets-list-title {
    font-size: 24px;
    font-weight: 600;
    color: var(--dark-text-primary);
    margin-bottom: 15px;
}

.tickets-search-bar {
    position: relative;
    width: 300px;
    flex-shrink: 0;
}

.tickets-search-bar input {
    width: 100%;
    padding: 10px 40px 10px 15px;
    background: var(--dark-bg-primary);
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    color: var(--dark-text-primary);
    font-size: 14px;
}

.tickets-search-bar input:focus {
    outline: none;
    border-color: var(--dark-accent);
}

.tickets-search-bar i {
    position: absolute;
    right: 15px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--dark-text-secondary);
}

.tickets-filters-bar {
    display: flex;
    gap: 15px;
    align-items: center;
    flex-wrap: wrap;
}

.tickets-filter-item {
    position: relative;
    display: flex;
    align-items: center;
    gap: 8px;
}

.tickets-filter-item label {
    font-size: 13px;
    color: var(--dark-text-secondary);
}

.tickets-filter-item select {
    padding: 8px 12px;
    background: var(--dark-bg-primary);
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    color: var(--dark-text-primary);
    font-size: 13px;
    cursor: pointer;
}

.tickets-filter-item select[multiple] {
    min-height: 96px;
    padding: 6px 8px;
}

.tickets-filter-item select:focus {
    outline: none;
    border-color: var(--dark-accent);
}

.tickets-filter-item .filter-multi-native {
    position: absolute !important;
    opacity: 0 !important;
    pointer-events: none !important;
    width: 0 !important;
    height: 0 !important;
}

.filter-multi-ui {
    position: relative;
    min-width: 180px;
}

.filter-multi-trigger {
    width: 100%;
    min-height: 38px;
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    background: var(--dark-bg-primary);
    color: var(--dark-text-primary);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    padding: 6px 8px;
    font-size: 13px;
    text-align: left;
}

.filter-multi-ui.open .filter-multi-trigger {
    border-color: var(--dark-accent);
}

.filter-multi-placeholder {
    color: var(--dark-text-secondary);
}

.filter-multi-caret {
    color: var(--dark-text-secondary);
    font-size: 12px;
    flex-shrink: 0;
}

.filter-multi-chip-wrap {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
    min-width: 0;
}

.filter-multi-chip {
    display: inline-flex;
    align-items: center;
    max-width: 100%;
    padding: 2px 8px;
    border-radius: 999px;
    font-size: 11px;
    border: 1px solid var(--dark-border);
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.filter-multi-chip-more {
    background: #1f2937;
    color: #fff;
    border-color: #111827;
}

.filter-multi-dropdown {
    position: absolute;
    top: calc(100% + 4px);
    left: 0;
    right: 0;
    background: #fff;
    border: 1px solid #d1d5db;
    border-radius: 8px;
    box-shadow: 0 8px 18px rgba(0, 0, 0, 0.12);
    z-index: 1080;
    max-height: 240px;
    overflow-y: auto;
    padding: 6px;
}

.filter-multi-option {
    width: 100%;
    border: none;
    background: transparent;
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 10px;
    border-radius: 6px;
    text-align: left;
    font-size: 13px;
    color: #111827;
}

.filter-multi-option:hover {
    background: #f3f4f6;
}

.filter-multi-option.active {
    background: #e0f2fe;
    color: #0c4a6e;
}

.filter-multi-check {
    width: 14px;
    text-align: center;
    color: #0369a1;
    font-weight: 700;
    flex-shrink: 0;
}

.filter-multi-label {
    flex: 1;
    min-width: 0;
}

.filter-multi-empty {
    padding: 10px;
    font-size: 12px;
    color: #6b7280;
}

.tickets-table-container {
    flex: 1;
    overflow-y: auto;
    padding: 0 25px;
    display: block !important;
    visibility: visible !important;
    position: relative;
}

/* Asegurar que el loading dentro de tickets-table-container se posicione correctamente */
.tickets-table-container .antara-loading-container,
.tickets-table-container #tickets-loading.antara-loading-container,
#tickets-loading.antara-loading-container {
    position: fixed !important;
    top: 0 !important;
    left: 0 !important;
    width: 100vw !important;
    height: 100vh !important;
    margin: 0 !important;
    padding: 0 !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    background: rgba(26, 29, 33, 0.98) !important;
    z-index: 99999 !important;
}

/* Sobrescribir Bootstrap d-none cuando el loading está visible */
#tickets-loading.antara-loading-container:not(.d-none),
#tickets-loading.antara-loading-container[style*="display: flex"] {
    display: flex !important;
    visibility: visible !important;
    opacity: 1 !important;
}

/* Asegurar que los elementos internos del loading estén correctamente centrados */
.tickets-table-container .antara-loading-content,
#tickets-loading .antara-loading-content {
    display: flex !important;
    flex-direction: column !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 30px !important;
    width: 100% !important;
    height: 100% !important;
    text-align: center !important;
    margin: 0 !important;
    padding: 0 !important;
}

.tickets-table-container .antara-logo-container,
#tickets-loading .antara-logo-container {
    position: relative !important;
    width: 150px !important;
    height: 150px !important;
    margin: 0 auto !important;
    padding: 0 !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    box-sizing: border-box !important;
    flex-shrink: 0 !important;
    line-height: 0 !important;
    overflow: visible !important;
}


.tickets-table-container .antara-logo,
#tickets-loading .antara-logo {
    width: 100px !important;
    height: 100px !important;
    object-fit: contain !important;
    z-index: 2 !important;
    position: absolute !important;
    top: 50% !important;
    left: 50% !important;
    margin: 0 !important;
    padding: 0 !important;
    display: block !important;
    transform: translate(-50%, -50%) !important;
    pointer-events: none !important;
    animation: antara-logo-pulse 2s ease-in-out infinite !important;
    filter: drop-shadow(0 0 20px rgba(44, 90, 160, 0.5)) !important;
}

.tickets-table-container .antara-loading-spinner,
#tickets-loading .antara-loading-spinner {
    position: absolute !important;
    top: 50% !important;
    left: 50% !important;
    margin: 0 !important;
    padding: 0 !important;
    width: 140px !important;
    height: 140px !important;
    border: 4px solid transparent !important;
    border-top: 4px solid var(--dark-accent) !important;
    border-right: 4px solid var(--dark-accent) !important;
    border-radius: 50% !important;
    animation: antara-spin 1s linear infinite !important;
    animation-play-state: running !important;
    z-index: 1 !important;
    box-sizing: border-box !important;
    /* NO incluir transform aquí - la animación lo maneja */
    transform-origin: center center !important;
    will-change: transform !important;
    -webkit-animation: antara-spin 1s linear infinite !important;
}

/* Estilos para el loading del detalle */
#detail-loading {
    position: absolute !important;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    display: none !important;
    flex-direction: column !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 40px 20px !important;
    background: var(--dark-bg-primary);
    z-index: 100;
}

#detail-loading .detail-loading-spinner {
    width: 50px;
    height: 50px;
    border: 4px solid transparent;
    border-top: 4px solid var(--dark-accent);
    border-right: 4px solid var(--dark-accent);
    border-radius: 50%;
    animation: detail-spin 1s linear infinite;
    margin-bottom: 15px;
    will-change: transform;
}

@keyframes detail-spin {
    0% {
        transform: rotate(0deg);
    }
    100% {
        transform: rotate(360deg);
    }
}

.tickets-list {
    display: block !important;
    visibility: visible !important;
    opacity: 1 !important;
}

.tickets-list table {
    width: 100%;
    border-collapse: collapse;
    display: table !important;
    visibility: visible !important;
}

.tickets-list thead {
    position: sticky;
    top: 0;
    background: var(--dark-bg-secondary);
    z-index: 10;
}

.tickets-list th {
    padding: 15px;
    text-align: left;
    font-size: 12px;
    font-weight: 600;
    color: var(--dark-text-secondary);
    text-transform: uppercase;
    border-bottom: 1px solid var(--dark-border);
}

.tickets-list td {
    padding: 15px;
    border-bottom: 1px solid var(--dark-border);
    font-size: 14px;
    color: var(--dark-text-primary);
}

.tickets-list tbody tr {
    cursor: pointer;
    transition: background 0.2s;
}

.tickets-list tbody tr:hover {
    background: var(--dark-bg-secondary);
}

/* Estilos para tickets-table (igual que prototipo) */
.tickets-table {
    width: 100%;
    border-collapse: collapse;
    /* Evita que un asunto largo ensanche la tabla y empuje columnas fuera de vista */
    table-layout: fixed;
}

.tickets-table th.ticket-col-subject,
.tickets-table td.ticket-col-subject {
    width: 22%;
    vertical-align: middle;
}

.tickets-table td.ticket-col-subject {
    max-width: 0; /* con table-layout:fixed ayuda a que el ellipsis respete el ancho de columna */
    overflow: hidden;
}

/* Columna ETIQUETAS en listado: antes max-height + overflow:hidden recortaba texto largo */
.tickets-table th.ticket-col-labels,
.tickets-table td.ticket-col-labels {
    width: 12%;
    min-width: 7.5rem;
    vertical-align: middle;
}

.tickets-table .ticket-labels-cell-inner {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.25rem;
    line-height: 1.25;
}

.tickets-table .ticket-labels-cell-inner .badge,
.tickets-table .ticket-labels-cell-inner .ticket-table-label-badge {
    white-space: normal;
    word-break: break-word;
    overflow-wrap: anywhere;
    text-align: left;
    max-width: 100%;
    font-weight: 500;
    font-size: 11px;
}

.tickets-table thead {
    position: sticky;
    top: 0;
    background: var(--dark-bg-secondary);
    z-index: 10;
}

.tickets-table th {
    padding: 15px;
    text-align: left;
    font-size: 12px;
    font-weight: 600;
    color: var(--dark-text-secondary);
    text-transform: uppercase;
    border-bottom: 1px solid var(--dark-border);
}

.tickets-table td {
    padding: 15px;
    border-bottom: 1px solid var(--dark-border);
    font-size: 14px;
    color: var(--dark-text-primary);
}

.tickets-table tbody tr {
    cursor: pointer;
    transition: background 0.2s;
}

.tickets-table tbody tr:hover {
    background: var(--dark-bg-secondary);
}

.ticket-id-modern {
    font-weight: 600;
    color: var(--dark-accent);
}

.ticket-subject-modern {
    display: block;
    color: var(--dark-text-primary);
    font-weight: 500;
    max-width: 100%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

/* Listado en tarjetas (vista no tabla): asunto largo con puntos suspensivos */
.ticket-card-title-row {
    display: flex;
    align-items: baseline;
    gap: 0.5rem;
    min-width: 0;
}

.ticket-card-subject {
    flex: 1;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-status-modern {
    display: inline-block;
    padding: 4px 12px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 600;
}

/* Pills de estado y prioridad - iguales al prototipo */
.status-pill, .priority-pill {
    display: inline-block;
    padding: 4px 12px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 600;
}

.status-open, .status-open-modern {
    background: #0072CE;
    color: #fff;
}

.status-in-progress, .status-in-progress-modern {
    background: #f59e0b;
    color: #fff;
}

.status-resolved, .status-resolved-modern {
    background: #10b981;
    color: #fff;
}

.status-closed, .status-closed-modern {
    background: #545454;
    color: #fff;
}

.status-escalated-to-product, .status-escalated-to-product-modern {
    background: #9333ea;
    color: #fff;
}

.priority-low, .priority-low-modern {
    background: #545454;
    color: #fff;
}

.priority-medium, .priority-medium-modern {
    background: #0072CE;
    color: #fff;
}

.priority-high, .priority-high-modern {
    background: #f59e0b;
    color: #fff;
}

.priority-urgent, .priority-urgent-modern {
    background: #ef4444;
    color: #fff;
}

.ticket-status-modern, .ticket-priority-modern {
    display: inline-block;
    padding: 4px 12px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 600;
}

/* Vista de detalle moderna */
.ticket-detail-modern {
    display: none;
    flex-direction: column;
    margin: 0;
    padding: 0;
    background: #ffffff;
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    width: 100%;
    overflow: hidden;
    z-index: 10;
    min-height: 0;
    height: 100% !important;
    max-height: 100% !important;
    box-sizing: border-box;
}

.ticket-detail-modern > .detail-loading,
.ticket-detail-modern > #detail-content {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    z-index: 100;
}

.ticket-detail-modern.active {
    display: flex !important;
    height: 100% !important;
    max-height: 100% !important;
    overflow: hidden !important;
}

.ticket-detail-header-modern {
    background: var(--dark-bg-secondary);
    border-bottom: 1px solid var(--dark-border);
    padding: 15px 25px;
    display: flex;
    align-items: center;
    gap: 15px;
    flex-shrink: 0;
}

.back-button {
    padding: 8px 12px;
    background: transparent;
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    color: var(--dark-text-secondary);
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 14px;
    transition: all 0.2s;
}

.back-button:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.ticket-tabs {
    display: flex;
    gap: 5px;
}

.ticket-tab {
    padding: 8px 16px;
    background: transparent;
    border: none;
    color: var(--dark-text-secondary);
    cursor: pointer;
    font-size: 14px;
    border-radius: 6px;
    transition: all 0.2s;
}

.ticket-tab:hover {
    background: var(--dark-bg-tertiary);
}

.ticket-detail-content-modern {
    flex: 1 1 0;
    display: flex;
    overflow: hidden;
    min-height: 0;
    position: relative;
    margin: 0;
    padding: 0;
    height: calc(100% - 60px) !important; /* Restar altura del header */
    max-height: calc(100% - 60px) !important; /* Asegurar que no exceda el espacio disponible */
}

/* CRÍTICO: Asegurar que el contenido del ticket detail tenga altura correcta */
.ticket-detail-modern.active .ticket-detail-content-modern {
    height: calc(100% - 60px) !important;
    max-height: calc(100% - 60px) !important;
    flex: 1 1 0 !important;
    min-height: 0 !important;
}

/* Panel izquierdo - Propiedades */
.ticket-properties-panel {
    width: 280px;
    background: #ffffff;
    border-right: 1px solid var(--dark-border);
    padding: 20px;
    padding-bottom: 20px;
    overflow-y: auto;
    overflow-x: hidden;
    height: 100%;
    min-height: 0;
    flex-shrink: 0;
    box-sizing: border-box;
    margin: 0;
}

.ticket-customer-panel.collapsed::before {
    content: '👤';
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    font-size: 20px;
    opacity: 0.3;
    pointer-events: none;
}

.ticket-properties-panel::after {
    content: '';
    display: none;
}

.ticket-properties-panel > *:last-child {
    margin-bottom: 0;
}

.property-group-modern {
    margin-bottom: 25px;
}

.property-group-modern:last-child {
    margin-bottom: 0;
}

.property-label-modern {
    font-size: 12px;
    color: var(--dark-text-secondary);
    text-transform: uppercase;
    margin-bottom: 8px;
    font-weight: 600;
}

.property-value-modern {
    width: 100%;
    padding: 10px 12px;
    background: var(--dark-bg-primary);
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    color: var(--dark-text-primary);
    font-size: 14px;
    cursor: pointer;
    transition: all 0.2s;
}

.property-value-modern:hover {
    border-color: var(--dark-accent);
}

.property-value-modern select {
    background: transparent;
    border: none;
    color: var(--dark-text-primary);
    width: 100%;
    cursor: pointer;
}

/* Panel central - Conversación */
.ticket-conversation-panel {
    flex: 1;
    display: flex !important;
    flex-direction: column !important;
    background: #ffffff;
    min-height: 0;
    height: 100%;
    max-height: 100%;
    overflow: hidden;
    position: relative;
}

/* CRÍTICO: Asegurar que el panel de conversación use todo el espacio disponible y muestre el footer */
.ticket-detail-modern.active .ticket-conversation-panel {
    height: 100% !important;
    max-height: 100% !important;
    display: flex !important;
    flex-direction: column !important;
    overflow: hidden !important;
}

/* CRÍTICO: Asegurar que el footer de acciones sea siempre visible */
.ticket-detail-modern.active .ticket-conversation-panel .conversation-actions-modern {
    display: flex !important;
    visibility: visible !important;
    opacity: 1 !important;
    flex-shrink: 0 !important;
    flex-grow: 0 !important;
    margin-top: auto !important;
    position: relative !important;
    z-index: 100 !important;
}

.conversation-header-modern {
    padding: 20px 25px;
    border-bottom: 1px solid var(--dark-border);
    background: #ffffff;
    flex-shrink: 0;
}

.conversation-title-modern {
    font-size: 18px;
    font-weight: 600;
    color: var(--dark-text-primary);
    margin-bottom: 8px;
}

.conversation-meta-modern {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    color: var(--dark-text-secondary);
}

.conversation-messages-modern {
    flex: 1 1 auto;
    overflow-y: auto;
    overflow-x: hidden;
    padding: 20px 25px;
    min-height: 0;
    /* Flexbox manejará el espacio, dejando lugar para el footer de acciones */
}

/* CRÍTICO: Asegurar que los mensajes tengan scroll pero no oculten el footer */
.ticket-detail-modern.active .conversation-messages-modern {
    flex: 1 1 auto !important;
    overflow-y: auto !important;
    overflow-x: hidden !important;
    min-height: 0 !important;
}

/* Estilos de mensajes igual al prototipo */
.message {
    margin-bottom: 15px;
    display: flex;
    gap: 15px;
}

/* Mensajes del cliente (izquierda) - estructura .message */
.message.customer-message-wrapper {
    justify-content: flex-start;
    flex-direction: row;
}

/* Mensajes del agente (derecha) - estructura .message */
.message.agent-message-wrapper {
    justify-content: flex-end;
    flex-direction: row-reverse;
    width: 100%;
}

.message.grouped {
    margin-bottom: 8px;
}

.message.grouped .message-avatar {
    visibility: hidden;
    width: 0;
    margin: 0;
}

.message.grouped .message-header {
    display: none;
}

.message-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: transparent; /* Transparente porque ahora usa imágenes */
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    font-weight: 600;
    flex-shrink: 0;
    font-size: 16px;
}

.message-content {
    flex: 1;
    max-width: 70%;
    display: flex;
    flex-direction: column;
}

/* Asegurar que los mensajes del agente se alineen a la derecha - estructura .message */
.message.agent-message-wrapper .message-content {
    align-items: flex-end;
    margin-left: auto;
}

/* Asegurar que los mensajes del cliente se alineen a la izquierda - estructura .message */
.message.customer-message-wrapper .message-content {
    align-items: flex-start;
    margin-right: auto;
}

.message-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 8px;
}

/* Alinear header del agente a la derecha - estructura .message */
.message.agent-message-wrapper .message-header {
    justify-content: flex-end;
}

/* Alinear header del cliente a la izquierda - estructura .message */
.message.customer-message-wrapper .message-header {
    justify-content: flex-start;
}

.message-author {
    font-weight: 600;
    color: var(--dark-text-primary);
    font-size: 14px;
}

.message-time {
    font-size: 12px;
    color: var(--dark-text-secondary);
}

.message-body {
    background: var(--dark-bg-secondary);
    padding: 15px;
    border-radius: 8px;
    border: 1px solid var(--dark-border);
    color: var(--dark-text-primary);
    word-wrap: break-word;
    line-height: 1.6;
    font-size: 14px;
}

/* Mensajes del agente - estructura .message */
.message.agent-message-wrapper .message-body {
    background: var(--dark-bg-secondary);
    border: 1px solid var(--dark-border);
    color: var(--dark-text-primary);
    border-bottom-right-radius: 0.25rem;
}

/* Mensajes del cliente - estructura .message */
.message.customer-message-wrapper .message-body {
    background: var(--dark-bg-secondary);
    border: 1px solid var(--dark-border);
    color: var(--dark-text-primary);
    border-bottom-left-radius: 0.25rem;
}

/* Estilos para notas internas - Color más claro y suave */
.message-note {
    opacity: 1;
}

.message-note .message-body {
    background: linear-gradient(135deg, #fffbeb 0%, #fef3c7 100%) !important;
    border: 1px solid #fcd34d !important;
    border-left: 4px solid #fbbf24 !important;
    color: #92400e !important;
}

.message-note .message-header {
    color: #92400e !important;
}

.message-note .message-author {
    color: #92400e !important;
    font-weight: 600;
}

.message-note .message-time {
    color: #b45309 !important;
}

.message-note .message-avatar {
    background: #fbbf24 !important;
    color: #78350f !important;
}

.note-label-internal {
    display: inline-block;
    padding: 2px 8px;
    background: #fbbf24;
    color: #78350f;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    margin-left: 8px;
    letter-spacing: 0.5px;
}

/* Mantener .note-label para compatibilidad con otros componentes */
.note-label {
    display: inline-block;
    padding: 2px 8px;
    background: #fbbf24;
    color: #78350f;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    margin-left: 8px;
    letter-spacing: 0.5px;
}

.message-body img,
.chat-message img,
.message-bubble img {
    max-width: 100%;
    height: auto;
    border-radius: 4px;
    margin: 8px 0;
    display: block;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}

/* Estilos para el editor del chat flotante */
.chat-input-floating,
#new-response-floating {
    flex: 1 1 auto !important;
    resize: none;
    border: 1px solid #d1d5db;
    border-radius: 0.75rem;
    padding: 0.75rem 1rem;
    font-size: 0.9375rem;
    line-height: 1.5;
    min-height: 48px;
    max-height: 120px;
    transition: border-color 0.2s, box-shadow 0.2s;
    overflow-y: auto;
    word-wrap: break-word;
    white-space: pre-wrap;
    background: white;
    color: #333;
}

#new-response-floating {
    position: relative;
}

#new-response-floating.empty:not(:focus):before {
    content: attr(placeholder);
    color: #9ca3af;
    pointer-events: none;
    position: absolute;
    top: 0.75rem;
    left: 1rem;
}

#new-response-floating:focus {
    outline: none;
    border-color: #0072CE;
    box-shadow: 0 0 0 3px rgba(0, 114, 206, 0.1);
}

#new-response-floating img {
    max-width: 100%;
    height: auto;
    border-radius: 4px;
    margin: 4px 0;
    display: block;
    cursor: pointer;
}

.conversation-input-modern {
    padding: 15px 20px;
    border-top: 1px solid var(--dark-border);
    background: #ffffff;
    flex-shrink: 0;
    max-height: 250px;
    overflow-y: auto;
}

.input-toolbar-modern {
    display: flex;
    gap: 6px;
    margin-bottom: 8px;
}

.toolbar-btn-modern {
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--dark-bg-primary);
    border: 1px solid var(--dark-border);
    border-radius: 4px;
    color: var(--dark-text-secondary);
    cursor: pointer;
    transition: all 0.2s;
}

.toolbar-btn-modern:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.input-textarea-modern {
    width: 100%;
    min-height: 120px;
    padding: 12px;
    background: var(--dark-bg-primary);
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    color: var(--dark-text-primary);
    font-size: 14px;
    font-family: inherit;
    resize: vertical;
    box-sizing: border-box;
}

.input-textarea-modern:focus {
    outline: none;
    border-color: var(--dark-accent);
}

.input-editor-modern {
    width: 100%;
    min-height: 60px;
    max-height: 150px;
    padding: 10px 12px;
    background: var(--dark-bg-primary);
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    color: var(--dark-text-primary);
    font-size: 14px;
    font-family: inherit;
    resize: vertical;
    box-sizing: border-box;
    overflow-y: auto;
    word-wrap: break-word;
    line-height: 1.5;
}

.input-editor-modern:focus {
    outline: none;
    border-color: var(--dark-accent);
}

.input-editor-modern {
    position: relative;
}

.input-editor-modern[contenteditable="true"]:empty:before,
.input-editor-modern[contenteditable="true"][data-placeholder="true"]:before {
    content: attr(placeholder);
    color: var(--dark-text-secondary);
    pointer-events: none;
    position: absolute;
    left: 12px;
    top: 12px;
}

.input-editor-modern[contenteditable="true"]:focus:empty:before,
.input-editor-modern[contenteditable="true"]:focus[data-placeholder="true"]:before {
    opacity: 0.5;
}

.input-editor-modern p {
    margin: 0 0 8px 0;
}

.input-editor-modern p:last-child {
    margin-bottom: 0;
}

.input-editor-modern strong,
.input-editor-modern b {
    font-weight: 700;
}

.input-editor-modern em,
.input-editor-modern i {
    font-style: italic;
}

.input-editor-modern u {
    text-decoration: underline;
}

.input-editor-modern a {
    color: var(--dark-accent);
    text-decoration: underline;
}

.input-editor-modern code {
    background: var(--dark-bg-secondary);
    padding: 2px 6px;
    border-radius: 3px;
    font-family: 'Courier New', monospace;
    font-size: 13px;
    border: 1px solid var(--dark-border);
}

.input-editor-modern pre {
    background: var(--dark-bg-secondary);
    padding: 12px;
    border-radius: 6px;
    overflow-x: auto;
    border: 1px solid var(--dark-border);
    margin: 8px 0;
}

.input-editor-modern pre code {
    background: transparent;
    padding: 0;
    border: none;
}

.input-actions-modern {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 10px;
    margin-top: 8px;
}

.btn-cc-modern {
    padding: 8px 16px;
    background: transparent;
    border: 1px solid var(--dark-border);
    color: var(--dark-text-secondary);
    border-radius: 4px;
    cursor: pointer;
    font-size: 13px;
    transition: all 0.2s;
}

.btn-cc-modern:hover {
    border-color: var(--dark-accent);
    color: var(--dark-accent);
}

.btn-submit-modern {
    padding: 10px 24px;
    background: var(--dark-accent);
    color: #fff;
    border: none;
    border-radius: 6px;
    cursor: pointer;
    font-size: 14px;
    font-weight: 600;
    transition: all 0.2s;
}

.btn-submit-modern:hover {
    background: var(--dark-accent-hover);
}

/* Panel derecho - Cliente */
.ticket-customer-panel {
    width: 300px;
    background: #ffffff;
    border-left: 1px solid var(--dark-border);
    display: flex;
    flex-direction: column;
    height: 100%;
    min-height: 0;
    flex-shrink: 0;
    overflow-y: auto;
    overflow-x: hidden;
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    transition: width 0.3s ease;
    position: relative;
}

.ticket-customer-panel.collapsed {
    width: 50px;
    overflow: visible;
}

.ticket-customer-panel.collapsed .customer-section-modern,
.ticket-customer-panel.collapsed .interactions-section-modern {
    display: none;
}

.ticket-customer-toggle {
    position: absolute;
    top: 20px;
    left: -15px;
    width: 30px;
    height: 30px;
    background: var(--dark-bg-secondary);
    border: 1px solid var(--dark-border);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    z-index: 10;
    transition: all 0.2s;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.ticket-customer-toggle:hover {
    background: var(--dark-accent);
    color: #fff;
    border-color: var(--dark-accent);
}

.ticket-customer-panel.collapsed .ticket-customer-toggle {
    left: 10px;
}

.ticket-customer-toggle i {
    font-size: 12px;
    transition: transform 0.3s ease;
}

.ticket-customer-panel.collapsed .ticket-customer-toggle i {
    transform: rotate(180deg);
}

.customer-section-modern {
    padding: 25px;
    border-bottom: 1px solid var(--dark-border);
}

.customer-header-modern {
    display: flex;
    align-items: center;
    gap: 15px;
    margin-bottom: 20px;
}

.customer-avatar-large-modern {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: transparent; /* Transparente porque ahora usa imagen */
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    font-weight: 600;
    font-size: 24px;
    overflow: hidden;
    padding: 0;
}

.customer-name-large-modern {
    font-size: 18px;
    font-weight: 600;
    color: var(--dark-text-primary);
}

.customer-info-item-modern {
    margin-bottom: 15px;
}

.info-label-modern {
    font-size: 12px;
    color: var(--dark-text-secondary);
    margin-bottom: 4px;
}

.info-value-modern {
    font-size: 14px;
    color: var(--dark-text-primary);
}

.interactions-section-modern {
    flex: 1;
    overflow-y: auto;
    padding: 25px;
}

.interactions-header-modern {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
}

.section-title-modern {
    font-size: 16px;
    font-weight: 600;
    color: var(--dark-text-primary);
}

.interactions-list-container {
    position: relative;
    padding-left: 32px;
    min-height: 100px;
}

.timeline-line {
    position: absolute;
    left: 11px;
    top: 0;
    bottom: 0;
    width: 2px;
    background: #e5e7eb;
    z-index: 0;
}

.interaction-item-modern {
    padding: 14px 16px;
    background: #ffffff;
    border: none;
    border-left: 3px solid transparent;
    border-radius: 0;
    margin-bottom: 2px;
    cursor: pointer;
    transition: all 0.2s;
    position: relative;
    z-index: 1;
}

.interaction-item-modern:hover {
    background: #f5f5f5;
}

.interaction-item-modern.active {
    background: #e3f2fd;
    border-left-color: var(--dark-accent);
}

/* Scrollbar personalizado para tema oscuro */
.tickets-table-modern::-webkit-scrollbar,
.ticket-properties-panel::-webkit-scrollbar,
.conversation-messages-modern::-webkit-scrollbar,
.interactions-section-modern::-webkit-scrollbar {
    width: 8px;
}

.tickets-table-modern::-webkit-scrollbar-track,
.ticket-properties-panel::-webkit-scrollbar-track,
.conversation-messages-modern::-webkit-scrollbar-track,
.interactions-section-modern::-webkit-scrollbar-track {
    background: var(--dark-bg-primary);
}

.tickets-table-modern::-webkit-scrollbar-thumb,
.ticket-properties-panel::-webkit-scrollbar-thumb,
.conversation-messages-modern::-webkit-scrollbar-thumb,
.interactions-section-modern::-webkit-scrollbar-thumb {
    background: var(--dark-border);
    border-radius: 4px;
}

.tickets-table-modern::-webkit-scrollbar-thumb:hover,
.ticket-properties-panel::-webkit-scrollbar-thumb:hover,
.conversation-messages-modern::-webkit-scrollbar-thumb:hover,
.interactions-section-modern::-webkit-scrollbar-thumb:hover {
    background: var(--dark-bg-tertiary);
}

/* Estilos globales para modo oscuro en todas las vistas */
/* Cards en modo oscuro */
.card {
    background: var(--dark-bg-secondary) !important;
    border: 1px solid var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

.card-body {
    background: var(--dark-bg-secondary) !important;
    color: var(--dark-text-primary) !important;
}

.card-header {
    background: var(--dark-bg-tertiary) !important;
    border-bottom: 1px solid var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

.card-footer {
    background: var(--dark-bg-secondary) !important;
}

/* Estilos para botones de editar y eliminar en tarjetas de tickets */
.card.ticket-card .ticket-actions-buttons,
.card.ticket-card .btn-group.ticket-actions-buttons {
    display: flex !important;
    visibility: visible !important;
    opacity: 1 !important;
    z-index: 100 !important;
    position: relative !important;
    flex-shrink: 0 !important;
    margin-left: 10px !important;
}

.card.ticket-card .ticket-actions-buttons .btn,
.card.ticket-card .btn-group.ticket-actions-buttons .btn {
    display: inline-flex !important;
    visibility: visible !important;
    opacity: 1 !important;
    min-width: 36px !important;
    padding: 0.375rem 0.5rem !important;
    border: 1px solid currentColor !important;
    background: transparent !important;
    cursor: pointer !important;
}

.card.ticket-card .ticket-actions-buttons .btn:hover,
.card.ticket-card .btn-group.ticket-actions-buttons .btn:hover {
    opacity: 1 !important;
    transform: scale(1.05) !important;
}

.card.ticket-card .ticket-actions-buttons .btn i,
.card.ticket-card .btn-group.ticket-actions-buttons .btn i {
    font-size: 0.875rem !important;
    pointer-events: none !important;
}

/* Asegurar que los botones sean visibles en modo oscuro */
.card.ticket-card .btn-outline-primary {
    color: #0072CE !important;
    border-color: #0072CE !important;
}

.card.ticket-card .btn-outline-primary:hover {
    background-color: #0072CE !important;
    color: #fff !important;
}

.card.ticket-card .btn-outline-danger {
    color: #dc3545 !important;
    border-color: #dc3545 !important;
}

.card.ticket-card .btn-outline-danger:hover {
    background-color: #dc3545 !important;
    color: #fff !important;
}

/* Estilos para botones de editar y eliminar en la tabla moderna */
.tickets-table .ticket-edit-btn-table,
.tickets-table .ticket-delete-btn-table {
    display: inline-flex !important;
    visibility: visible !important;
    opacity: 1 !important;
    cursor: pointer !important;
    border: 1px solid currentColor !important;
    background: transparent !important;
    transition: all 0.2s !important;
}

.tickets-table .ticket-edit-btn-table:hover,
.tickets-table .ticket-delete-btn-table:hover {
    opacity: 1 !important;
    transform: scale(1.1) !important;
}

.tickets-table .ticket-edit-btn-table i,
.tickets-table .ticket-delete-btn-table i {
    pointer-events: none !important;
}

.tickets-table .btn-group {
    display: inline-flex !important;
    visibility: visible !important;
    opacity: 1 !important;
}

.tickets-table td:last-child {
    position: relative !important;
    z-index: 10 !important;
}

/* Asegurar que los botones en la tabla sean visibles */
.tickets-table .btn-outline-primary {
    color: #0072CE !important;
    border-color: #0072CE !important;
}

.tickets-table .btn-outline-primary:hover {
    background-color: #0072CE !important;
    color: #fff !important;
    border-color: #0072CE !important;
}

.tickets-table .btn-outline-danger {
    color: #dc3545 !important;
    border-color: #dc3545 !important;
}

.tickets-table .btn-outline-danger:hover {
    background-color: #dc3545 !important;
    color: #fff !important;
    border-color: #dc3545 !important;
}

/* Texto en modo oscuro */
.text-muted {
    color: var(--dark-text-secondary) !important;
}

h1, h2, h3, h4, h5, h6 {
    color: var(--dark-text-primary) !important;
}

/* Formularios en modo oscuro */
.form-control, .form-select {
    background: var(--dark-bg-primary) !important;
    border: 1px solid var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

.form-control:focus, .form-select:focus {
    background: var(--dark-bg-primary) !important;
    border-color: var(--dark-accent) !important;
    color: var(--dark-text-primary) !important;
    box-shadow: 0 0 0 0.2rem rgba(0, 114, 206, 0.25) !important;
}

.form-control::placeholder {
    color: var(--dark-text-secondary) !important;
    opacity: 0.7;
}

.form-label {
    color: var(--dark-text-primary) !important;
}

/* Tablas en modo oscuro */
.table {
    color: var(--dark-text-primary) !important;
    background-color: var(--dark-bg-secondary) !important;
}

.table thead th {
    background: var(--dark-bg-tertiary) !important;
    border-bottom: 2px solid var(--dark-border) !important;
    color: var(--dark-text-secondary) !important;
    font-weight: 600 !important;
}

.table tbody {
    background-color: var(--dark-bg-secondary) !important;
}

.table tbody tr {
    background: var(--dark-bg-primary) !important;
    border-color: var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

.table tbody tr:hover {
    background: var(--dark-bg-secondary) !important;
}

.table tbody td {
    background-color: inherit !important;
    border-color: var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

.table tbody td strong {
    color: var(--dark-text-primary) !important;
}

/* Tablas dentro de cards - asegurar estilo oscuro */
.card-body .table,
.card-body .table-responsive .table,
#section-administration .table,
#section-administration .table-responsive .table {
    background-color: var(--dark-bg-secondary) !important;
    color: var(--dark-text-primary) !important;
}

.card-body .table tbody,
#section-administration .table tbody,
#section-administration .table-responsive .table tbody {
    background-color: var(--dark-bg-secondary) !important;
}

.card-body .table tbody tr,
#section-administration .table tbody tr,
#section-administration .table-responsive .table tbody tr {
    background: var(--dark-bg-primary) !important;
    color: var(--dark-text-primary) !important;
}

.card-body .table tbody tr:hover,
#section-administration .table tbody tr:hover,
#section-administration .table-responsive .table tbody tr:hover {
    background: var(--dark-bg-secondary) !important;
}

.card-body .table tbody td,
#section-administration .table tbody td,
#section-administration .table-responsive .table tbody td {
    background-color: var(--dark-bg-primary) !important;
    color: var(--dark-text-primary) !important;
    border-color: var(--dark-border) !important;
}

.card-body .table tbody tr:hover td,
#section-administration .table tbody tr:hover td,
#section-administration .table-responsive .table tbody tr:hover td {
    background-color: var(--dark-bg-secondary) !important;
}

/* Asegurar que el texto en las celdas sea visible */
#section-administration .table td,
#section-administration .table td strong,
#section-administration .table td * {
    color: var(--dark-text-primary) !important;
}

/* Card headers en modo oscuro */
.card-header {
    background: var(--dark-bg-tertiary) !important;
    border-bottom: 1px solid var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

.card-header h5,
.card-header .mb-0 {
    color: var(--dark-text-primary) !important;
}

.card-body {
    background: var(--dark-bg-secondary) !important;
    color: var(--dark-text-primary) !important;
}

.card {
    background: #ffffff !important;
    border-color: var(--dark-border) !important;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1) !important;
}

/* Modales en modo oscuro */
.modal-content {
    background: #ffffff !important;
    border: 1px solid var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

.modal-header {
    background: var(--dark-bg-tertiary) !important;
    border-bottom: 1px solid var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

.modal-header .btn-close {
    filter: none;
}

.modal-body {
    background: #ffffff !important;
    color: var(--dark-text-primary) !important;
}

.modal-footer {
    background: #ffffff !important;
    border-top: 1px solid var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

/* Alertas en modo oscuro */
.alert {
    background: var(--dark-bg-tertiary) !important;
    border: 1px solid var(--dark-border) !important;
}

.alert-danger {
    background: rgba(239, 68, 68, 0.1) !important;
    border-color: rgba(239, 68, 68, 0.3) !important;
    color: #ff6b6b !important;
}

.alert-info {
    background: rgba(0, 114, 206, 0.1) !important;
    border-color: rgba(0, 114, 206, 0.3) !important;
    color: #60a5fa !important;
}

/* Scroll para lista de tickets recientes */
.card:has(#recent-tickets-list) .card-body.p-0 {
    max-height: 500px;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

#recent-tickets-list {
    max-height: 500px;
    overflow-y: auto !important;
    overflow-x: hidden !important;
    flex: 1;
    min-height: 0;
    height: auto;
}

#recent-tickets-list::-webkit-scrollbar {
    width: 8px;
}

#recent-tickets-list::-webkit-scrollbar-track {
    background: #f1f5f9;
    border-radius: 4px;
}

#recent-tickets-list::-webkit-scrollbar-thumb {
    background: #cbd5e1;
    border-radius: 4px;
}

#recent-tickets-list::-webkit-scrollbar-thumb:hover {
    background: #94a3b8;
}

/* Listas en modo oscuro */
.list-group-item {
    background: var(--dark-bg-secondary) !important;
    border: 1px solid var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

.list-group-item:hover {
    background: var(--dark-bg-tertiary) !important;
}

/* Badges en modo oscuro (mantener colores pero ajustar texto) */
.badge {
    color: #fff !important;
}

/* Icon boxes en modo oscuro */
.icon-box {
    background: var(--dark-bg-tertiary) !important;
}

.icon-box.bg-info {
    background: rgba(0, 114, 206, 0.15) !important;
}

/* Border utilities en modo oscuro */
.border-0 {
    border: 1px solid var(--dark-border) !important;
}

.shadow-sm {
    box-shadow: 0 1px 2px 0 rgba(0, 0, 0, 0.3) !important;
}

/* Chips en modo oscuro */
.chip {
    background: var(--dark-bg-tertiary) !important;
    color: var(--dark-text-primary) !important;
    border: 1px solid var(--dark-border) !important;
}

/* Nav tabs en modo oscuro */
.nav-tabs {
    border-bottom: 1px solid var(--dark-border) !important;
}

.nav-tabs .nav-link {
    color: var(--dark-text-secondary) !important;
    border: 1px solid transparent !important;
}

.nav-tabs .nav-link:hover {
    color: var(--dark-text-primary) !important;
    border-color: var(--dark-border) !important;
    background: var(--dark-bg-tertiary) !important;
}

.nav-tabs .nav-link.active {
    color: var(--dark-text-primary) !important;
    background: var(--dark-bg-secondary) !important;
    border-color: var(--dark-border) var(--dark-border) var(--dark-bg-secondary) !important;
}

/* Otros elementos en modo oscuro */
.spinner-border {
    border-color: var(--dark-border) !important;
    border-top-color: var(--dark-accent) !important;
}

/* Links en modo oscuro */
a {
    color: var(--dark-accent) !important;
}

a:hover {
    color: var(--dark-accent-hover) !important;
}

/* Dividers y separadores */
hr {
    border-color: var(--dark-border) !important;
    opacity: 0.5;
}

/* Input groups en modo oscuro */
.input-group-text {
    background: var(--dark-bg-tertiary) !important;
    border: 1px solid var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

/* Dropdown menus en modo oscuro */
.dropdown-menu {
    background: var(--dark-bg-secondary) !important;
    border: 1px solid var(--dark-border) !important;
    color: var(--dark-text-primary) !important;
}

.dropdown-item {
    color: var(--dark-text-primary) !important;
}

.dropdown-item:hover,
.dropdown-item:focus {
    background: var(--dark-bg-tertiary) !important;
    color: var(--dark-text-primary) !important;
}

/* Tabs en modo oscuro */
.tab-content {
    background: var(--dark-bg-primary) !important;
    color: var(--dark-text-primary) !important;
}

.tab-pane {
    color: var(--dark-text-primary) !important;
}

/* Small text en modo oscuro */
small,
.text-muted {
    color: var(--dark-text-secondary) !important;
}

/* Strong y bold en modo oscuro */
strong,
b,
.fw-bold {
    color: var(--dark-text-primary) !important;
}

/* Botones de acción en conversación (Responder y Añadir nota) */
.conversation-actions-modern {
    padding: 15px 20px;
    border-top: 1px solid var(--dark-border);
    background: #ffffff;
    display: flex !important;
    gap: 10px;
    flex-shrink: 0 !important;
    flex-grow: 0 !important;
    flex-basis: auto !important;
    position: relative !important;
    z-index: 10 !important;
    margin-top: auto !important; /* Empujar al final del contenedor flex */
    visibility: visible !important;
    opacity: 1 !important;
    height: auto !important;
    min-height: auto !important;
    max-height: none !important;
    overflow: visible !important;
    order: 999 !important; /* Asegurar que esté al final del flex container */
}

.btn-reply-modern,
.btn-note-modern {
    padding: 10px 20px;
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    background: var(--dark-bg-primary);
    color: var(--dark-text-primary);
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 8px;
    transition: all 0.2s;
}

.btn-reply-modern:hover,
.btn-note-modern:hover {
    background: var(--dark-bg-tertiary);
    border-color: var(--dark-accent);
    color: var(--dark-accent);
}

.btn-reply-modern {
    background: var(--dark-accent);
    color: #fff;
    border-color: var(--dark-accent);
}

.btn-reply-modern:hover {
    background: var(--dark-accent);
    opacity: 0.9;
    color: #fff;
}

/* Modal de Responder (estilo Freshdesk) */
.reply-modal-content {
    border-radius: 8px;
    border: none;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
}

.reply-modal-header {
    border-bottom: 1px solid var(--dark-border);
    padding: 15px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: #ffffff;
}

.reply-header-left {
    display: flex;
    align-items: center;
    gap: 12px;
}

.reply-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--dark-accent);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 16px;
}

.reply-from-label {
    font-size: 12px;
    color: var(--dark-text-secondary);
    margin-bottom: 2px;
}

.reply-from-value {
    font-size: 14px;
    color: var(--dark-text-primary);
    font-weight: 500;
}

.reply-modal-body {
    padding: 0;
}

.reply-to-section,
.reply-cc-section,
.reply-bcc-section {
    padding: 12px 20px;
    border-bottom: 1px solid var(--dark-border);
    display: flex;
    align-items: center;
    gap: 10px;
}

.reply-label {
    font-size: 13px;
    color: var(--dark-text-secondary);
    min-width: 50px;
}

.reply-input {
    flex: 1;
    border: none;
    background: transparent;
    color: var(--dark-text-primary);
    font-size: 14px;
    padding: 4px 0;
}

.reply-input:focus {
    outline: none;
}

.reply-toolbar {
    display: flex;
    gap: 4px;
    padding: 8px 20px;
    border-bottom: 1px solid var(--dark-border);
    background: var(--dark-bg-primary);
    flex-wrap: wrap;
}

.toolbar-btn {
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: transparent;
    border: none;
    border-radius: 4px;
    color: var(--dark-text-secondary);
    cursor: pointer;
    transition: all 0.2s;
}

.toolbar-btn:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.toolbar-separator {
    width: 1px;
    height: 20px;
    background: var(--dark-border);
    margin: 6px 4px;
}

.reply-editor {
    min-height: 200px;
    max-height: 400px;
    padding: 15px 20px;
    overflow-y: auto;
    background: #ffffff;
    color: var(--dark-text-primary);
    font-size: 14px;
    line-height: 1.6;
    border: none;
}

.reply-editor:focus {
    outline: none;
}

.reply-editor[contenteditable="true"]:empty:before {
    content: attr(placeholder);
    color: var(--dark-text-secondary);
    pointer-events: none;
}

.reply-attachments-preview {
    padding: 10px 20px;
    border-top: 1px solid var(--dark-border);
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.reply-modal-footer {
    border-top: 1px solid var(--dark-border);
    padding: 12px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: #ffffff;
}

.reply-footer-left,
.reply-footer-right {
    display: flex;
    align-items: center;
    gap: 10px;
}

.btn-reply-attach,
.btn-reply-star,
.btn-reply-book {
    width: 36px;
    height: 36px;
    border: none;
    background: transparent;
    color: var(--dark-text-secondary);
    cursor: pointer;
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
}

.btn-reply-attach:hover,
.btn-reply-star:hover,
.btn-reply-book:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.reply-saving {
    font-size: 13px;
    color: var(--dark-text-secondary);
    margin-right: 10px;
}

.btn-reply-cancel {
    padding: 8px 16px;
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    background: var(--dark-bg-primary);
    color: var(--dark-text-primary);
    font-size: 14px;
    cursor: pointer;
    transition: all 0.2s;
}

.btn-reply-cancel:hover {
    background: var(--dark-bg-tertiary);
    border-color: var(--dark-accent);
}

.btn-reply-send {
    padding: 8px 20px;
    border: none;
    border-radius: 6px 0 0 6px;
    background: var(--dark-accent);
    color: #fff;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
}

.btn-reply-send:hover {
    background: var(--dark-accent);
    opacity: 0.9;
}

.btn-reply-send-dropdown {
    padding: 8px 8px;
    border: none;
    border-left: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 0 6px 6px 0;
    background: var(--dark-accent);
    color: #fff;
    cursor: pointer;
    transition: all 0.2s;
}

.btn-reply-send-dropdown:hover {
    background: var(--dark-accent);
    opacity: 0.9;
}

/* Modal de Añadir Nota (estilo Freshdesk) */
.note-modal-content {
    border-radius: 8px;
    border: none;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
}

.note-modal-header {
    border-bottom: 1px solid var(--dark-border);
    padding: 15px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: #ffffff;
}

.note-header-left {
    display: flex;
    align-items: center;
    gap: 12px;
}

.note-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--dark-accent);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 16px;
}

.note-privacy {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--dark-text-secondary);
    font-size: 13px;
}

.note-privacy-select {
    border: none;
    background: transparent;
    color: var(--dark-text-primary);
    font-size: 13px;
    cursor: pointer;
}

.note-header-right {
    display: flex;
    align-items: center;
    gap: 10px;
}

.btn-note-expand {
    width: 32px;
    height: 32px;
    border: none;
    background: transparent;
    color: var(--dark-text-secondary);
    cursor: pointer;
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
}

.btn-note-expand:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.note-modal-body {
    padding: 0;
}

.note-notify-section {
    padding: 12px 20px;
    border-bottom: 1px solid var(--dark-border);
    display: flex;
    align-items: center;
    gap: 10px;
}

.note-label {
    font-size: 13px;
    color: var(--dark-text-secondary);
    min-width: 100px;
}

.note-input {
    flex: 1;
    border: none;
    background: transparent;
    color: var(--dark-text-primary);
    font-size: 14px;
    padding: 4px 0;
}

.note-input:focus {
    outline: none;
}

.note-toolbar {
    display: flex;
    gap: 4px;
    padding: 8px 20px;
    border-bottom: 1px solid var(--dark-border);
    background: var(--dark-bg-primary);
    flex-wrap: wrap;
}

.note-editor {
    min-height: 200px;
    max-height: 400px;
    padding: 15px 20px;
    overflow-y: auto;
    background: #ffffff;
    color: var(--dark-text-primary);
    font-size: 14px;
    line-height: 1.6;
    border: none;
}

.note-editor:focus {
    outline: none;
}

.note-editor[contenteditable="true"]:empty:before {
    content: attr(placeholder);
    color: var(--dark-text-secondary);
    pointer-events: none;
}

.note-attachments-preview {
    padding: 10px 20px;
    border-top: 1px solid var(--dark-border);
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.note-modal-footer {
    border-top: 1px solid var(--dark-border);
    padding: 12px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: #ffffff;
}

.note-footer-left,
.note-footer-right {
    display: flex;
    align-items: center;
    gap: 10px;
}

.btn-note-attach,
.btn-note-star,
.btn-note-book {
    width: 36px;
    height: 36px;
    border: none;
    background: transparent;
    color: var(--dark-text-secondary);
    cursor: pointer;
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
}

.btn-note-attach:hover,
.btn-note-star:hover,
.btn-note-book:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.btn-note-cancel {
    padding: 8px 16px;
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    background: var(--dark-bg-primary);
    color: var(--dark-text-primary);
    font-size: 14px;
    cursor: pointer;
    transition: all 0.2s;
}

.btn-note-cancel:hover {
    background: var(--dark-bg-tertiary);
    border-color: var(--dark-accent);
}

.btn-note-add {
    padding: 8px 20px;
    border: none;
    border-radius: 6px 0 0 6px;
    background: var(--dark-accent);
    color: #fff;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
}

.btn-note-add:hover {
    background: var(--dark-accent);
    opacity: 0.9;
}

.btn-note-add-dropdown {
    padding: 8px 8px;
    border: none;
    border-left: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 0 6px 6px 0;
    background: var(--dark-accent);
    color: #fff;
    cursor: pointer;
    transition: all 0.2s;
}

.btn-note-add-dropdown:hover {
    background: var(--dark-accent);
    opacity: 0.9;
}

/* ============================================
   FORMULARIOS INLINE (estilo Freshdesk)
   ============================================ */

/* Formulario inline de Responder */
.inline-reply-form,
.inline-note-form {
    margin: 20px 0;
    border: 1px solid var(--dark-border);
    border-radius: 8px;
    background: #ffffff;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
    animation: slideDown 0.3s ease-out;
}

@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.inline-form-header {
    border-bottom: 1px solid var(--dark-border);
    padding: 15px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: #ffffff;
    border-radius: 8px 8px 0 0;
}

.inline-form-header-left {
    display: flex;
    align-items: center;
    gap: 12px;
}

.inline-form-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--dark-accent);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 16px;
    flex-shrink: 0;
}

.inline-form-from-label {
    font-size: 12px;
    color: var(--dark-text-secondary);
    margin-bottom: 2px;
}

.inline-form-from-value {
    font-size: 14px;
    color: var(--dark-text-primary);
    font-weight: 500;
}

.inline-note-privacy {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--dark-text-secondary);
    font-size: 13px;
}

.inline-note-privacy-select {
    border: none;
    background: transparent;
    color: var(--dark-text-primary);
    font-size: 13px;
    cursor: pointer;
    padding: 4px 8px;
    border-radius: 4px;
}

.inline-note-privacy-select:hover {
    background: var(--dark-bg-tertiary);
}

.inline-form-close {
    width: 32px;
    height: 32px;
    border: none;
    background: transparent;
    color: var(--dark-text-secondary);
    cursor: pointer;
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
}

.inline-form-close:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.inline-form-body {
    padding: 0;
}

.inline-reply-to-section,
.inline-reply-cc-section,
.inline-reply-bcc-section {
    padding: 12px 20px;
    border-bottom: 1px solid var(--dark-border);
    display: flex;
    align-items: center;
    gap: 10px;
}

.inline-reply-label {
    font-size: 13px;
    color: var(--dark-text-secondary);
    min-width: 50px;
}

.inline-reply-input {
    flex: 1;
    border: none;
    background: transparent;
    color: var(--dark-text-primary);
    font-size: 14px;
    padding: 4px 0;
}

.inline-reply-input:focus {
    outline: none;
}

.inline-btn-cc-bcc {
    padding: 4px 12px;
    border: 1px solid var(--dark-border);
    border-radius: 4px;
    background: var(--dark-bg-primary);
    color: var(--dark-text-secondary);
    font-size: 12px;
    cursor: pointer;
    transition: all 0.2s;
    margin-left: 8px;
    display: flex;
    align-items: center;
    gap: 4px;
}

.inline-btn-cc-bcc:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
    border-color: var(--dark-accent);
}

.inline-note-notify-section {
    padding: 12px 20px;
    border-bottom: 1px solid var(--dark-border);
    display: flex;
    align-items: center;
    gap: 10px;
}

.inline-note-label {
    font-size: 13px;
    color: var(--dark-text-secondary);
    min-width: 100px;
}

.inline-note-input {
    flex: 1;
    border: none;
    background: transparent;
    color: var(--dark-text-primary);
    font-size: 14px;
    padding: 4px 0;
}

.inline-note-input:focus {
    outline: none;
}

.inline-reply-toolbar,
.inline-note-toolbar {
    display: flex;
    gap: 4px;
    padding: 8px 20px;
    border-bottom: 1px solid var(--dark-border);
    background: var(--dark-bg-primary);
    flex-wrap: wrap;
}

.inline-reply-editor,
.inline-note-editor {
    min-height: 150px;
    max-height: 300px;
    padding: 15px 20px;
    overflow-y: auto;
    background: #ffffff;
    color: var(--dark-text-primary);
    font-size: 14px;
    line-height: 1.6;
    border: none;
}

.inline-reply-editor:focus,
.inline-note-editor:focus {
    outline: none;
}

.inline-reply-editor[contenteditable="true"]:empty:before,
.inline-note-editor[contenteditable="true"]:empty:before {
    content: attr(placeholder);
    color: var(--dark-text-secondary);
    pointer-events: none;
}

.inline-reply-attachments-preview,
.inline-note-attachments-preview {
    padding: 10px 20px;
    border-top: 1px solid var(--dark-border);
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    min-height: 40px;
}

.inline-attachment-preview-item {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 12px;
    background: var(--dark-bg-secondary);
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    font-size: 13px;
}

.inline-attachment-info {
    display: flex;
    align-items: center;
    gap: 6px;
    color: var(--dark-text-primary);
}

.inline-attachment-name {
    font-weight: 500;
}

.inline-attachment-size {
    color: var(--dark-text-secondary);
    font-size: 12px;
}

.inline-attachment-remove {
    width: 20px;
    height: 20px;
    border: none;
    background: transparent;
    color: var(--dark-text-secondary);
    cursor: pointer;
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
    padding: 0;
}

.inline-attachment-remove:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.inline-form-footer {
    border-top: 1px solid var(--dark-border);
    padding: 12px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: #ffffff;
    border-radius: 0 0 8px 8px;
}

.inline-form-footer-left,
.inline-form-footer-right {
    display: flex;
    align-items: center;
    gap: 10px;
}

.inline-btn-attach {
    width: 36px;
    height: 36px;
    border: none;
    background: transparent;
    color: var(--dark-text-secondary);
    cursor: pointer;
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
}

.inline-btn-attach:hover {
    background: var(--dark-bg-tertiary);
    color: var(--dark-text-primary);
}

.inline-reply-saving {
    font-size: 13px;
    color: var(--dark-text-secondary);
    margin-right: 10px;
}

.inline-btn-cancel {
    padding: 8px 16px;
    border: 1px solid var(--dark-border);
    border-radius: 6px;
    background: var(--dark-bg-primary);
    color: var(--dark-text-primary);
    font-size: 14px;
    cursor: pointer;
    transition: all 0.2s;
}

.inline-btn-cancel:hover {
    background: var(--dark-bg-tertiary);
    border-color: var(--dark-accent);
}

.inline-btn-send,
.inline-btn-add {
    padding: 8px 20px;
    border: none;
    border-radius: 6px 0 0 6px;
    background: var(--dark-accent);
    color: #fff;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
}

.inline-btn-send:hover,
.inline-btn-add:hover {
    background: var(--dark-accent);
    opacity: 0.9;
}

.inline-btn-send-dropdown,
.inline-btn-add-dropdown {
    padding: 8px 8px;
    border: none;
    border-left: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 0 6px 6px 0;
    background: var(--dark-accent);
    color: #fff;
    cursor: pointer;
    transition: all 0.2s;
}

.inline-btn-send-dropdown:hover,
.inline-btn-add-dropdown:hover {
    background: var(--dark-accent);
    opacity: 0.9;
}

/* Asegurar que los formularios inline se vean bien en el contenedor de mensajes */
.conversation-messages-modern .inline-reply-form,
.conversation-messages-modern .inline-note-form {
    margin-top: 20px;
    margin-bottom: 20px;
}

/* Icono de notificaciones con badge */
#notifications-icon {
    position: relative;
}

.notification-badge {
    position: absolute;
    top: -2px;
    right: -2px;
    background: var(--danger);
    color: white;
    border-radius: 50%;
    width: 18px;
    height: 18px;
    font-size: 0.7rem;
    font-weight: 600;
    display: flex;
    align-items: center;
    justify-content: center;
    border: 2px solid var(--dark-bg-primary);
    min-width: 18px;
    padding: 0 2px;
}

.notification-badge:empty {
    display: none;
}

/* Dropdown de notificaciones */
.notifications-dropdown {
    position: fixed;
    top: 70px; /* Debajo del header */
    right: 20px; /* Alineado con el icono de notificaciones */
    width: 360px;
    max-height: 500px;
    background: var(--dark-bg-secondary);
    border: 1px solid var(--dark-border);
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
    z-index: 2000;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.notifications-header {
    padding: 16px;
    border-bottom: 1px solid var(--dark-border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: var(--dark-bg-primary);
}

.notifications-header h6 {
    font-size: 16px;
    font-weight: 600;
    margin: 0;
    color: var(--dark-text-primary);
}

.notifications-divider {
    height: 1px;
    background: var(--dark-border);
}

.notifications-list {
    overflow-y: auto;
    max-height: 400px;
    flex: 1;
}

.notification-item-empty {
    padding: 24px;
    text-align: center;
    color: var(--dark-text-secondary);
}

.notification-item-empty i {
    font-size: 2rem;
    opacity: 0.5;
    margin-bottom: 8px;
}

.notification-item {
    padding: 12px 16px;
    border-bottom: 1px solid var(--dark-border);
    cursor: pointer;
    transition: background 0.2s;
    position: relative;
}

.notification-item:hover {
    background: var(--dark-bg-tertiary);
}

.notification-item.unread {
    background: var(--primary-light);
    border-left: 3px solid var(--primary);
}

.notification-item.unread:hover {
    background: rgba(0, 114, 206, 0.15);
}

.notification-item-content {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.notification-item-message {
    font-size: 14px;
    color: var(--dark-text-primary);
    line-height: 1.4;
}

.notification-item-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 12px;
    color: var(--dark-text-secondary);
}

.notification-item-time {
    font-size: 11px;
}

.notification-item-ticket {
    font-weight: 600;
    color: var(--primary);
    font-size: 12px;
}

/* Footer fijo */
.main-footer {
    position: fixed;
    bottom: 0;
    left: 60px; /* Respeta el sidebar */
    right: 0;
    height: 50px;
    background-color: var(--bg-white); /* Fondo blanco */
    border-top: 1px solid var(--dark-border); /* Borde superior gris claro */
    z-index: 1030; /* Encima del contenido pero debajo del modal */
    display: none; /* Oculto por defecto, se mostrará solo en dashboard */
    align-items: center;
    padding: 0 20px;
    box-shadow: 0 -2px 8px rgba(0, 0, 0, 0.05); /* Sombra más suave para fondo claro */
    transition: left 0.3s ease; /* Transición cuando el sidebar se colapsa */
}

/* Mostrar footer solo cuando dashboard-screen está activa */
.main-footer.show-footer,
#dashboard-screen.active ~ .main-footer,
#dashboard-screen.active .main-footer {
    display: flex !important; /* Forzar display flex cuando tiene la clase */
}

.footer-content {
    width: 100%;
    display: flex;
    justify-content: center;
    align-items: center;
    max-width: 100%;
    margin: 0 auto;
    padding: 0 20px;
}

.footer-text {
    color: var(--dark-text-secondary); /* #6c757d - Gris medio para todo el texto */
    font-size: 1rem; /* Más grande que antes (0.875rem) */
    font-weight: 700; /* Bold para todo el texto */
    text-align: center;
}

/* Ajustar contenido principal para que no quede oculto por el footer */
.dashboard-container {
    padding-bottom: 50px;
}

/* ============================================
   COPILOT IA - Chat con Gemini
   ============================================ */

/* Botón flotante del Copilot */
.copilot-button {
    position: fixed;
    bottom: 70px; /* Encima del footer (50px altura + 20px espacio) */
    width: 60px;
    height: 60px;
    background: linear-gradient(135deg, #0072CE 0%, #005fa8 100%);
    border: none !important;
    border-radius: 50%;
    color: white;
    font-size: 24px;
    cursor: pointer;
    box-shadow: 0 4px 12px rgba(0, 114, 206, 0.4) !important; /* Solo sombra circular, sin barras */
    z-index: 1040; /* Debajo del modal pero encima del footer */
    display: none; /* Oculto por defecto, se mostrará solo en dashboard */
    align-items: center;
    justify-content: center;
    transition: all 0.3s ease;
    outline: none !important; /* Eliminar outline del navegador */
    -webkit-appearance: none !important; /* Eliminar estilos nativos del navegador */
    appearance: none !important;
    padding: 0 !important; /* Eliminar padding que pueda crear barras */
    margin: 0 !important; /* Eliminar margin */
}

/* Eliminar cualquier outline o borde en focus */
.copilot-button:focus,
.copilot-button:focus-visible,
.copilot-button:active {
    outline: none !important;
    border: none !important;
    box-shadow: 0 4px 12px rgba(0, 114, 206, 0.4) !important;
}

/* Eliminar pseudo-elementos que puedan crear barras */
.copilot-button::before,
.copilot-button::after {
    display: none !important;
    content: none !important;
}

/* Ocultar botón por defecto y cuando tiene clase hide-copilot */
.copilot-button.hide-copilot {
    display: none !important;
}

/* Mostrar botón cuando tiene clase show-copilot */
.copilot-button.show-copilot {
    display: flex !important;
}

.copilot-button:hover {
    transform: scale(1.1);
    box-shadow: 0 6px 20px rgba(0, 114, 206, 0.6) !important;
    outline: none !important;
    border: none !important;
}

.copilot-button:active {
    transform: scale(0.95);
    outline: none !important;
    border: none !important;
    box-shadow: 0 4px 12px rgba(0, 114, 206, 0.4) !important;
}

/* Modal del Copilot */
.copilot-modal-dialog {
    max-width: 600px;
    width: 90%;
    margin: 1.75rem auto;
}

.copilot-content {
    border-radius: 12px;
    border: none;
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.2);
    overflow: hidden;
}

.copilot-header {
    background: linear-gradient(135deg, #0072CE 0%, #005fa8 100%);
    color: white;
    border: none;
    padding: 1rem 1.5rem;
}

.copilot-header .btn-close {
    filter: invert(1);
    opacity: 0.8;
}

.copilot-header .btn-close:hover {
    opacity: 1;
}

.copilot-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    background: rgba(255, 255, 255, 0.2);
    color: white;
    font-size: 18px;
}

.copilot-body {
    height: 500px;
    background: #f8f9fa;
    display: flex;
    flex-direction: column;
}

.copilot-messages {
    flex: 1;
    overflow-y: auto;
    padding: 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

/* Mensaje de bienvenida */
.copilot-welcome {
    text-align: center;
    padding: 2rem 1rem;
    color: var(--dark-text-secondary);
}

.copilot-welcome .welcome-icon {
    font-size: 48px;
    color: var(--primary);
    margin-bottom: 1rem;
}

.copilot-welcome h6 {
    color: var(--dark-text-primary);
    margin-bottom: 0.5rem;
    font-weight: 600;
}

.copilot-welcome p {
    margin-bottom: 1rem;
    font-size: 0.9rem;
}

.copilot-welcome ul {
    text-align: left;
    display: inline-block;
    margin: 0;
    padding-left: 1.5rem;
}

.copilot-welcome li {
    margin-bottom: 0.5rem;
    font-size: 0.9rem;
}

/* Mensajes del chat */
.copilot-message {
    display: flex;
    gap: 0.75rem;
    align-items: flex-start;
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.copilot-message-user {
    flex-direction: row-reverse;
}

.copilot-avatar-user {
    background: var(--primary);
    color: white;
    width: 36px;
    height: 36px;
    font-size: 16px;
    flex-shrink: 0;
}

.copilot-avatar-assistant {
    background: linear-gradient(135deg, #0072CE 0%, #005fa8 100%);
    color: white;
    width: 36px;
    height: 36px;
    font-size: 16px;
    flex-shrink: 0;
}

.copilot-message-content {
    max-width: 75%;
    background: white;
    padding: 0.75rem 1rem;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}

.copilot-message-user .copilot-message-content {
    background: var(--primary);
    color: white;
}

.copilot-message-text {
    line-height: 1.5;
    word-wrap: break-word;
    margin-bottom: 0.25rem;
}

.copilot-message-user .copilot-message-text {
    color: white;
}

.copilot-message-time {
    font-size: 0.75rem;
    opacity: 0.7;
    margin-top: 0.25rem;
}

.copilot-message-user .copilot-message-time {
    color: rgba(255, 255, 255, 0.8);
}

/* Referencias a tickets */
.ticket-reference {
    background: rgba(0, 114, 206, 0.1);
    color: var(--primary);
    padding: 2px 6px;
    border-radius: 4px;
    font-weight: 600;
    font-family: monospace;
}

.copilot-message-user .ticket-reference {
    background: rgba(255, 255, 255, 0.2);
    color: white;
}

/* Footer del Copilot */
.copilot-footer {
    border-top: 1px solid var(--dark-border);
    padding: 1rem 1.5rem;
    background: white;
}

.copilot-input {
    border-radius: 24px;
    border: 2px solid var(--dark-border);
    padding: 0.75rem 1.25rem;
    font-size: 0.9rem;
}

.copilot-input:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 0.2rem rgba(0, 114, 206, 0.25);
}

.copilot-footer .btn-primary {
    border-radius: 24px;
    padding: 0.75rem 1.5rem;
    background: linear-gradient(135deg, #0072CE 0%, #005fa8 100%);
    border: none;
}

.copilot-footer .btn-primary:hover {
    background: linear-gradient(135deg, #005fa8 0%, #004a8a 100%);
}

.copilot-footer .btn-primary:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* Responsive */
@media (max-width: 768px) {
    .copilot-button {
        bottom: 70px;
        left: 15px; /* Más a la izquierda en móviles */
        width: 50px;
        height: 50px;
        font-size: 20px;
    }

    .copilot-modal-dialog {
        width: 95%;
        margin: 0.5rem auto;
    }

    .copilot-body {
        height: 400px;
    }

    .copilot-message-content {
        max-width: 85%;
    }
}

/* Responsive: Footer en móviles */
@media (max-width: 768px) {
    .footer-content {
        padding: 10px 20px;
    }
    
    .footer-text {
        font-size: 0.9rem; /* Ligeramente más pequeño en móvil */
    }
    
    .main-footer {
        height: auto;
        min-height: 50px;
    }
    
    .main-content-wrapper {
        height: calc(100vh - 60px - 70px); /* Más espacio en móvil */
        padding-bottom: 70px;
    }
}

/* ========================================
   Dashboard con Pestañas
   ======================================== */
.dashboard-tabs {
    margin-bottom: 20px;
}

.dashboard-tabs .nav-tabs {
    border-bottom: 2px solid #dee2e6;
}

.dashboard-tabs .nav-link {
    color: #6c757d;
    border: none;
    border-bottom: 3px solid transparent;
    padding: 10px 20px;
    font-weight: 500;
    background: none;
    transition: all 0.2s ease;
}

.dashboard-tabs .nav-link:hover {
    color: var(--primary);
    border-bottom-color: rgba(0, 114, 206, 0.3);
}

.dashboard-tabs .nav-link.active {
    color: var(--primary);
    border-bottom-color: var(--primary);
    background: none;
}

.dashboard-view {
    display: none;
}

.dashboard-view.active {
    display: block;
}

/* Top 5 específicos */
#top5-table-body tr {
    cursor: pointer;
    transition: background 0.2s;
}

#top5-table-body tr:hover {
    background: #e8f4fc !important;
}

.badge-score {
    display: inline-block;
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    color: white;
}

.badge-score-high { background: #e74c3c; }
.badge-score-medium { background: #f39c12; }
.badge-score-low { background: #27ae60; }

/* Modal para tickets del Top 5 */
#top5-tickets-modal .modal-dialog {
    max-width: 800px;
}

#top5-tickets-modal .table {
    font-size: 13px;
}